Partner Success Intern (Paid)
Location: RemoteWE ARE Curious listeners that care deeply about using technology to create results. Champions of simplifying processes and critically listening to our partners to interpret and translate complex business problems into easy to understand plans that allow our team to efficiently and effectively create solutions for our partners. YOU ARE A constant learner who wants to broaden your knowledge of technology products, project management skills, and proactive communication to support the needs of WMT’s partners.
You have a knack for problem-solving and attack challenges. You’re an analyzer of unique situations and help provide tailored, client-focused solutions, and you have an intuitive drive to become a prolific communicator and proactive doer. Above all, you are a great teammate.THE TEAMOur ambition? To empower our team to efficiently develop solutions while staying on task, on time, and within budget. WMT Digital fights for, protects, and elevates ideas for our team and partners who believe in the power of inventive thinking and unique solutions. We create technological solutions that empower our partners to engage with their constituents in creative and distinctive ways.And, at WMT Digital we strive to be a bit of everything: attentive listeners, trusted advisors, problem-solvers, cheerleaders, and above all supporters.
We are as devoted to our partners' brands as they are, and try our best to know what our partners need before they do. Strong relationships are the fabric of the trust and accountability needed to allow us to create the best solution we can for our partners, and for our team.Our confidence in what our partners are capable of fuels our team, allowing us to turn obstacles into opportunities.That's where you come in.YOUR IMPACT AND AREAS OF FOCUS...
- Assist in providing front-line support to all WMT partners
- Work with partners to create engaging digital content
- Assist with monitoring WMT support channels and respond promptly to issues and inquiries
- Provide gameday support to partners, quickly responding to and troubleshooting issues, along with proactively ensuring partner platforms are accurate and up-to-date
- Assist in crafting platform and product documentation/tutorials for both internal and external use
- Escalate unresolved issues to managers, account leads and engineers
- Provide input and help execute the completion of ongoing partner projects
WE'D LOVE TO HEAR FROM YOU IF YOU HAVE…
- Passion to work in collegiate or professional sports industries
- A baseline understanding of digital design and digital marketing
- Understanding of digital content and distribution strategies
- Familiarity with the Adobe Creative Suite
- Desire to learn and work with digital platforms (Websites, Mobile Applications - iOS and Android, OTT Applications, Audio & Video Streaming, Digital Marketing, etc.)
- Willingness to learn products such as: Slack, Jira, Confluence, Excel, and Google’s workflow platforms
- Eagerness to learn: account management, customer service with a focus on troubleshooting, and/or technical support
- Experience working remotely
HOW WE ADD TO OUR TEAM...Building an inclusive, innovative, and collaborative work environment where a diverse mix of talented individuals want to come, and to stay, to contribute their best work is central to our organization’s mission. We are proud to offer our team flexible paid time off options, parental leave, remote employment, and paid professional development opportunities. WMT Digital does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, or any other basis prohibited by law.
