Are you looking for limit-less career opportunities? Do you have a growth mindset, and like to take initiative?
If yes, then Ntiva is the right place for you! At Ntiva, we have a saying – “We exist to grow each other.” Our focus is helping each other, our clients and our families grow both personally and professionally. Sound like something you could get in to? Because as one of the fastest-growing Managed Services Companies in the country, we’re looking to fuel our team with powerhouse talent. With strategic locations across the U.S., and still led by our original founder Steven Freidkin, we specialize in helping organizations solve their complex IT challenges no matter where they are located. Definitely a fast-paced environment where we collectively battle escalating cyber attacks and stay on top of fast changing technologies! Come explore one of our many opportunities!
How you’ll make an Impact
Under the direction of the Director of Client Strategy, the IT Advisor provides IT documentation, roadmap, and budget services to all existing Ntiva clients. In this mostly autonomous role, the Advisor acts as a consultant comparing a clients' network/security environment to the technology stack at Ntiva. The by-product of this effort is to develop stronger client relationships and stay proactive about our clients’ IT environments while driving more service and procurement opportunities to the client experience team.
Summary of Location and Hours
- 100% Remote
- Monday – Friday, approximately 8am-5pm CST (possible after hours as needed)
What you will be doing
- Manage a portfolio of 30-45 client accounts.
- Schedule annual IT reviews and mid-year reviews with assigned clients
- Review and update documentation for client systems
- Perform annual IT reviews, providing upgrade recommendations and budget estimates.
- Collaborate with the account manager and vCISO for security assessments during client reviews.
- Perform mid-year IT reviews, summarizing completed initiatives and discussing outstanding projects.
- Address client advisory requests within 24 hours, covering various technology inquiries and concerns. Consult with client’s vCIO for large, out of scope, projects.
- Collaborate with the Ntiva security team for all security risk assessments
- Provide excellent customer service to clients with clear communication and clear expectation management
- Work with Solutions Architect team to ensure technical scope of work on client projects are set up for success
- Maintain minimum billable utilization per job metrics
- Have a clear understanding of business objectives to be able to recommend technology solutions and be able to speak to them, presenting the business case
- Effectively communicate and collaborate with clients, colleagues, and stakeholders.
- Demonstrate strong reasoning skills when advocating for technology choices and finding optimal solutions.
- Maintain current knowledge of our vendor’s offerings
- Bring a passion to stay on top of tech trends, experiment with and learn new technologies, and participate in technology communities
- Learn and follow Ntiva’s guidelines on preferred solutions that match our technology stack and help guide clients to those standards when applicable
- Address questions from Client Experience team in an appropriate and timely manner
- Attend existing client presentations and strategy sessions as needed
- Be proactive in all communications
- Possess exceptional communication and analytical skills, demonstrating the capability to advocate for technology decisions effectively, while also empathetically considering alternative perspectives to arrive at optimal solutions for all stakeholders.
You’ll be successful in this role if you have
- Minimum 5-years of experience in information technology
- Minimum 3 years of professional experience in consulting, advising, or solutions architecting within the IT industry, demonstrating a proven track record of successful client management and technology solution implementation
- Associate of Applied Science degree or higher
- Exceptional organizational, presentation, communication, and interpersonal skills.
- Excellent customer-facing skills with a dedication to client satisfaction.
- Demonstrate outstanding communication skills, encompassing active listening, information gathering, coordination, and clear transmission of information between the customer and the team, consistently achieving a 100% satisfaction rate in meeting expectations
- Ability to work under pressure, while maintaining a tactful and professional demeanor
- Requires an excellent knowledge of Windows computing environments, including MS Windows Server platforms, and MS Office Suites, Office 365, Azure, Networking, Licensing, Virtualization, SharePoint, Endpoint Manager, etc.
- Requires a good knowledge of computer hardware, computer software, and peripherals.
- Strong problem-solving capabilities
- Superior people and communication skills
Benefits and Perks
- Medical, Dental and Vision coverage for employee and family
- 401k + company-matched contributions 4% match on 5% contribution – Employee and Company contribute after 90 days – no vesting period!
- Group Term Life and Accidental Death and Dismemberment coverage (company provided)
- Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
- Health Savings Account (HSA) Options / PPO Options
- Paid Time Off (PTO) + 2 Floating Holidays
- Bonus plans
- Tuition Reimbursement Program
- Employee Assistance Program
- Generous Employee Referral Program – the more you refer the more you earn!
- Dynamic Recognition and Rewards
- Work with Industry-Leading Talent
- Clear Promotion and Advancement Tracks
The base pay range for this position is expected to be between $76,000.00 and $105,000.00 per year, plus an annual on-target bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants.
We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.
Application Deadline:
The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 8/12/24.
