Why Deephaven Mortgage?
Deephaven was founded in 2012 to provide mortgages to the millions of Americans who, for one reason or another, are unable to qualify for a traditional, government-backed loan. Deephaven champions those mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan. Using ingenuity, supported by common-sense underwriting, we continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing.
We offer our loans through a network of 1,000+ independent mortgage brokers. We also buy loans from more than 200+ correspondent partners. Deephaven is headquartered in Charlotte, North Carolina and is owned by Pretium, a highly specialized investment manager focused on real estate, mortgage finance and corporate debt.
Position Overview
The Business and Quality Analyst will work closely with the Technology and Business teams to define and document requirements and lead the accurate and timely execution of projects and enhancements. They will utilize questioning techniques, mortgage industry knowledge, system knowledge, and testing knowledge to drive accurate business requirements for projects and system enhancements. The candidate will provide management of all project efforts from initiation to post implementation by applying prior knowledge of project management methodologies include agile.
The candidate should have a strong understanding of using communication, problem-solving skills, and the ability to collaborate with team members and stakeholders. This is a contract opportunity with up to 40 hours per week for approximately 90 days with the ability to extend if necessary. This role is in office in the Ballantyne area of Charlotte, NC.
What You'll Do
- Partner with stakeholders, business SMEs, vendors, and technology team members to define project scopes, objectives, schedules, resourcing, budget, requirements gathering sessions, gap analysis, training needs, P&P updates, and implementation goals drive product enhancements and projects by utilizing our project management software
- Identify and document all project and enhancement related issues, assumptions, constraints. dependencies, risks, roadmaps, process flows, solutions, and decisions
- Track, manage, and document all project or enhancement related tasks in the project management software utilizing agile methodology and holding responsible parties accountable for adherence to delivery deadlines
- Ownership of all project and enhancement related communications including status, timelines, updates, risks, budgeting, accountability, and decision making
- Create and deliver Training and Communications for impactful system changes as needed
- Create test plans, test scripts, lead UAT and complete testing on projects before roll-out
- Monitor system performance and end user feedback to identify opportunities to improve system functionality, drive revenue, and optimize process efficiency
What We Need
- All DH employees must be able to work cooperatively as team members
- Bachelor’s degree
- 2+ years of Business Analyst, Quality Analyst, and/or Project Management experience
- 2+ years of Mortgage or Financial Industry experience (non-QM a Plus)
- 2+ years of experience with Quality Assurance Testing
- Experience using Ellie Mae Encompass or other Loan Origination System
- Experience using Salesforce or another industry standard CRM
- Experience with Asana or other PM software
- Strong foundation in Project Management Methodologies, especially Agile
- Ability to effectively communicate verbally and in writing to both business units and development team members
- Strong understanding of a technology ecosystem and how the systems work to support business goals
- Ability and willingness to learn quickly
- Must maintain thorough documentation and show excellent attention to detail
- Strong ability to task switch effectively and manage multiple priorities
- Experience with MS Office products (Excel, OneNote, Outlook, PowerPoint, Visio, and Word)
- Works well in a collaborative environment that is high energy and drives towards goals
- Ability to be adaptable and manage ambiguity from the business units
- Aptitude to continually learn new areas of the business, technology, and the PMO
- Adhere to all corporate policies
- Ability to work a 90 day contract up to 40 hours per week (in office in the Ballantyne area of Charlotte) with ability to extend
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