We’re growing! Don't miss the opportunity to be part of our global team as our
Customer Lifecycle Executive.
About us:
At iVisa we believe that traveling should be simple. That’s why over 1 million travelers have chosen us to facilitate their passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 80% year on year. We know our biggest strength is our people and we’re looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!The Customer Lifecycle Executive will work with customer service, marketing staff and product/operations teams to maintain a customer-centric attitude with a focus on activities that create valuable lifetime customers.
The position requires a detail-oriented individual with strong analytical and communication skills.
Why iVisa?
- Collaborative, friendly, and diverse culture: We foster an inclusive and vibrant atmosphere, featuring a dynamic and international environment with flat hierarchies and exceptionally amiable colleagues.
- Work from anywhere: We embrace a remote-first approach, yet we offer the opportunity for periodic in-person gatherings.
- Mental wellness sessions: Our sessions are led by certified psychologists to support your mental health.
- Training Allowance: Access an outstanding learning platform to facilitate your professional growth.
- Extended Family Leave policy: Our policy covers all birthing parents, non-birthing parents, and adopting parents.
- Thrive in a highly tech-savvy company equipped with cutting-edge tools and the power to make a substantial impact.
- Join us in our commitment to the planet and sustainability: For every iViser, we plant one tree, allowing you to contribute to our environmental initiatives.
- Rest and Relaxation: We offer PTO for all employees and Unlimited PTO for managers and above.
As a Customer Lifecycle Executive, you’ll be responsible for:
- Develop CRM/Customer Lifecycle projects end-to-end, from analyzing the current scenario to identifying opportunities, creating the strategy, implementing marketing automation and A/B testing tactics, closely monitoring and analyzing the results, and continuously optimizing.
- Data Analysis: Analyze campaign results and customer data to draw insights and present results clearly to facilitate optimization.
- Marketing Automation: Responsible for executing a diverse range of customer campaigns, automated flows, and initiatives. This includes idea generation, presenting proposals, content request and approval, championing successful execution, A/B testing, and optimization. This role also includes ensuring customer segmentation and message targeting is optimized for each campaign/flow.
- Customer Focus: Working with Growth, Operations, Product, and Data staff to develop and maintain a customer-centric attitude toward activities, concentrating on those that most strongly contribute towards improving customer lifetime value.
- Monitor CRM trends, best practices, and techniques to improve strategies continuously.
What will make us choose you?
- Travel products’ experience (desired).
- Have +3 years of experience in the Customer Lifecycle or CRM area for digital or multi-channel businesses (physical stores, apps, and e-commerce).
- Familiarity with marketing automation tools (e.g., Klaviyo, Mailchimp, etc.) and/or experience with CRM software (e.g., Salesforce, HubSpot, etc.).
- Experience in strategically planning and operating email communication channels. Familiarity with SMS, Push notifications, Web Push, In-app, and WhatsApp is a plus.
- A proactive person who can 'get things done', independently solve problems, and is prepared to work 'hands-on' and be very results-oriented.
- Strong analytical, technical, and mathematical abilities. Prioritizes workload and meets deadlines for a variety of marketing "deliverables."
- Excellent relationship and team-building skills. (Effective verbal and written communication on all levels, both internally and externally).
- Fluent in Spanish or Portuguese, and excellent English verbal and written communication skills.
- Ability to work in an international environment.
iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, or medical condition.
