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Customer Success Manager (CSM)

SauceMiami, Florida, United States | Fort LauderdaleHybrid, Onsite
This job is no longer open
Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in Miami, NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.
We are looking for a Customer Success Manager (CSM) to help secure the long-term success of our restaurant partners. You will provide support throughout their entire life cycle from onboarding, to adoption, to retention. This role is essential to ensuring that our customers have a world-class experience and opportunities to further develop their business.The Sauce CS team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge.

We’re empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for the Sauce mission makes it easy to be obsessed with our customers.This role is

in the field


3-4 days a week, and reports to the Director of Customer Success.

What You'll Do:


  • Be responsible for a growing portfolio of restaurant accounts, focused on order growth, retention, upsell opportunities, and referrals. 
  • Educate restaurants on our product offering, proprietary technology and the benefits (dollars saved) to their business.
  • Work with Sales and Onboarding teams to bring new restaurant partners live on Sauce
  • Work in a cross functional capacity to gather and help prioritize restaurant feedback related to product improvements
  • Track key success metrics and KPIs, monitor restaurants’ performance and be proactive
  • Help our restaurant partners maximize their Sauce platform performance.
  • Be an internal ambassador for our restaurant partners.
  • Be the main escalation points for day-to-day restaurant success tickets.
  • Analyze and report on restaurant feedback to the internal team to inform product and messaging improvements
  • Manage the entire restaurant renewal process for your assigned accounts.
  • Encourage upsells, cross-sells, referrals.
  • Achieve monthly, quarterly, and annual growth and retention KPIs
  • Customer delight is a necessity!

Who You Are:


  • Must be based in the New York City area
  • 3+ years experience in a Restaurant Success or Account Management role
  • 3+ years experience with the restaurant industry is required (in tech or restaurant operations)
  • Deep understanding and knowledge of the restaurant and online food ordering industries
  • Experience with CRM service tools (e.g, Salesforce, Hubspot)
  • You are Data Driven, Detail Oriented, and Patient
  • Clear and efficient communicator with excellent listening skills
  • Strong problem solver who takes pride in finding solutions and helping customers
  • Experience working with offshore teams is a plus!
  • Strong quality assurance processes to ensure every team member is delivering quality
  • You're a passionate person and excited about growing a new technology and business
  • You’re open to being in the field, boots on the ground, to visit your customers!

What We Offer:


  • Strong & Competitive Compensation Package
  • Meaningful Equity Stake
  • Company-Sponsored Medical, Dental, and Vision Insurance
  • Paid Parental Leave
  • Flexible Work Environment
  • Responsible Paid Time Off

$85,000 - $110,000 a yearThis salary is the total On-Target Earnings (OTE) for this role, with a base + commission compensation structure.Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws.

We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.Apply for this job

This job is no longer open

Life at Sauce

“Salesforce is better with Sauce” At Sauce, we believe Salesforce has the potential to transform every business, and every business should be empowered to realise that potential. We like to challenge and focus on business problems while collaborating and thinking differently. We help our customers get ahead of the game and set themselves for future successes. We believe our key differentiators are our two mindsets “first, do no harm” and “do what is right”.While our competitors often think in terms of projects, we prefer to think in terms of transformations.We believe businesses realise the maximum value from Salesforce by having a coherent, well-planned strategy, roadmap and desired target state; enabling quicker and deliberate realisation of incremental value.We are pure-play Salesforce experts with 100% Salesforce certified professionals.  We have been working on the platform for the last 10 years and have deep experience in various domains such as state government, finance, not-for-profit, real estate, insurance, education and professional services.If you are a progressive client looking to create growth through delivering better service experiences for your customers and staff; if you are an advocate for innovation, have embraced Salesforce but want to be confident that your business is getting the most from your investment, you need to add \Sauce\ as an important ingredient to the mix.After the implementation of your transformation project, you have the ability to continue to engage Sauce in a \Flexpert Services\ capacity. As part of our services offering, we offer ongoing maintenance and enhancements of the platform on a need basis.
Thrive Here & What We Value1. Strong & Competitive Compensation Package2. CompanySponsored Insurance Package (Health, Dental, Vision, Mental Health)3. Paid Parental Leave4. Flexible Work Environment5. Responsible Paid Time Off Policy6. Monthly Team Dinners & Activities!
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