About Us
Founded in 2018, Bakkt builds technology that connects commerce.Our vision is to connect the digital economy by offering one ecosystem for cryptocurrency and digital assets, loyalty, and commerce. We enable our partners and clients to deliver new opportunities to their customers through SaaS and API solutions that unlock crypto and drive loyalty, powering engagement and performance.
Come build with us.
The Desktop Support 3 will be responsible for resolving incident requests, problems, and change requests for all Windows related issues. The Desktop Support Analyst will also be responsible for administering all laptops and desktops and will serve as the first line for internal customer support. Must have the ability to work well under pressure, exercise patience, and provide great customer service.
Responsibilities
- Experience with Windows and Mac OS deployment methods, database administration, and Disco network experience or training
- Experience creating golden desktop and laptop images; ability to quickly provision needed equipment
- Experience working with Cisco Meraki devices
- Some experience with VMware VSphere
- Experience with security levels; server and laptop security along with experience with anti-virus software and 3rd party security monitoring tools
- Experience with production application and back office application deployments
- Experience in a 24/7 operation environment
Requirements
- Ability to work a flexible or alternative schedule. Our operation is 24/7 and there will be variety in the schedule
- Experience administering Office365; knowledge of MS Word, MS Excel, MS Outlook, Adobe Acrobat, Anti-Virus Software
- Prior experience with auditing and managing Microsoft Licensing compliance
- Ability to design, implement, and manage a fault tolerant and highly available Windows infrastructure
- Ability to automate routine tasks via PowerShell 3.0-4.0
- Expert level knowledge of Microsoft tools and technologies such as BitLocker, SysInternals, Microsoft Deployment Toolkit and Application Compatibility Toolkit
- Excellent written and verbal communication skills to work effectively within a fast-growing company
- Ability and desire to learn new IT technologies and disciplines
- Experience with contact center support – understanding of call routing, call queueing, and VOIP
- Understanding of network cabling, switches, firewalls, and patch panels
- Excellent organization and documentation skills
Bakkt is devoted to having diversity in its workforce and is proud to be an equal opportunity employer. Bakkt does not make any employment decisions based on race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity of any other characteristic protected by law. Must successfully pass a post-offer background check and drug screen.
