The Product and Engagement Coordinator is part of the team whose mission is to combat domain names used for phishing, malware, botnets and spam. Reporting to the Director, Programs & Policies, the Product and Engagement Coordinator’s primary responsibilities include coordinating strategic stakeholder engagement and product improvements. This includes planning, execution and administration of our external engagement activities as well as planning, prioritizing and executing a product roadmap in collaboration with internal colleagues and external contractors.
Essential Duties and Responsibilities
PRODUCT Develop an introductory overview of the NetBeacon, its aims and initiatives, and its two flagship products: NetBeacon Measurement and Analytics Platform (MAP) and NetBeacon Reporter. Conduct introductory onboarding meetings for new users. Conduct listening sessions to understand needs and requirements, define concepts, solicit feedback and identify next steps. Organize external input and ideas into potential development priorities. Work collaboratively with relevant internal colleagues to organize potential development priorities into a roadmap and create a plan for execution of the roadmap.
Work with relevant teams and external providers to ensure the product roadmaps are executed. STAKEHOLDER ENGAGEMENTSupport the development and execution of stakeholder engagement and outreach strategies and desired deliverables. Coordinate committees, working groups and strategic partners to foster collaboration and advance the initiatives of NetBeacon. Work with the marketing team to assist in the development of, and ensure the execution of our communications plans. Feed in relevant product related knowledge and information about our users.Contribute to the writing, editing, dissemination and management of messaging and content to support communications plans. For example, this could include contributing to writing a case study for publication on our website. Support engagement and communication by developing and maintaining documentation, and presentation resources and materials. Work with the marketing team to ensure the website is maintained and kept up to date and help with stakeholder engagement-related event planning, such as meeting logistics (securing meeting venues, platforms, speakers and materials).GENERAL SUPPORT Oversee project management tasks, including strategic planning, progress assessment and reporting. Support day-to-day operations such as scheduling meetings, collecting and tracking data and coordinating communications.Attending events on behalf of the Institute to engage with external stakeholders. Possibility of (less than 12%) international travel if deemed necessary.Additional duties and responsibilities as assigned.
Supervision Received and Exercised
Position works under general supervision of the Director, Programs and Policies.
Minimum Experience Requirements
3+ years experience in project & product management, reporting and strategic planning. Data, analytical or research related experience a plus.
Knowledge, Skills and Abilities Requirements
Excellent written and verbal communication, organization, presentation, product and project management skills.Strong interest and understanding of the Internet and Internet infrastructureDemonstrated ability to think strategically and creatively, and understand plans, goals, and relate those to NetBeacon’s strategies. Strong attention to detail and ability to keep projects on track. Illustrates a dedication to meeting requirements or internal and external customers and stakeholders, responding to all requests promptly and thoroughly.Excellent collaboration, customer service, relationship building/management and consensus building skills.
Meets deadlines, prioritizes appropriately, copes well with change, and maintains composure under pressure.Exhibits willingness to be flexible and adaptive and demonstrates a desire to operate in a dynamic and high-growth environment.Experience working in or with an organization, program, or department focused on policy and/or advocacy.A passion for delivering impact and value.Internal and External Contacts This position regularly interfaces with all employees of Company as well as outside vendors, suppliers and industry representatives.
Physical Requirements
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:While performing the duties of this job, the employee is regularly required to talk and hear.Ability to access information using a computer for up to 4 hours at a time.Requires sitting or standing at a desk for extended periods of time.Requires mobility within the office.Work Environment. This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers and phones.Reasonable Accommodation. PIR will provide reasonable accommodation to the known physical or mental limitations of a qualified individual with a disability, unless doing so poses an undue hardship on the operation of the business.Equal Employment Opportunity, OSHA and HarassmentPublic Interest Registry (PIR) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identification or genetics.
In addition to federal law requirements, PIR complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfers, leaves of absence, compensation and training.PIR expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Improper interference with the ability of PIR’s employees to perform their job duties may result in discipline up to and including discharge.PIR provides a workplace free from recognized hazards and complies with standards, rules and regulations issued under the OSH Act.
