T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 25 years in the parking management industry and currently serving thousands of parking professionals. We integrate the best people, processes, and technology to provide powerful, high performance, and secure parking solutions. T2 Systems is headquartered in Indianapolis, Indiana with its Canadian office located in Burnaby, BC.
We didn’t become an industry leader by chance – we push the envelope to provide more innovative and advanced solutions for our customers. Which wouldn’t be possible without employees who strive for success, work together, and are hungry to learn, grow, and lead.If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!
Summary of Position Functions
The technical writer is part of the Customer Success team, responsible for creating, publishing, and maintaining T2 product documentation for a range of audiences and in a variety of delivery methods that adhere to T2 documentation standards. This position supports the configuration and maintenance of authoring and content management tools and updates T2 documentation standards in line with current industry trends. This position also works closely with the training team to design effective training solutions based on the technical content delivered by the content management team.
Essential Position Functions
- Routinely creates and maintains documentation deliverables, including context-sensitive online help for business applications, user guides, including processes and procedures, software release notes, and hardware specifications.
- Translates business specifications and design documentation into user documentation.
- Develops and refines documentation goals and methodologies, and continually evaluates tools, methodologies, and technologies for improvement opportunities.
- Helps analyze instructional needs, defines the training requirements, and ensures instructional integrity.
- Works with the Training team to apply instructional design techniques and methodologies to design interactive training courses and other supporting materials to ensure an effective learning experience for a variety of audiences.
- Encourages ongoing company-wide adoption of content creation and management best practices through demonstrations and training.
- Supports corporate goals and objectives and proactively addresses issues as appropriate.
Note: The statements contained herein describe the essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
Non-Essential Position Functions
- Other duties as assigned.
Supervisory Responsibilities
Education and Qualifications
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.
- Bachelor’s degree in communication or technical discipline/three to five (3 – 5) years of experience in technical writing.
- Solid understanding of instructional design and performance improvement is preferred.
- Experience using Madcap Flare or other help authoring software is preferred.
- Experience with DITA, structured authoring, or equivalent is preferred.
Knowledge, Skills, and Abilities
- Strong writing and editorial skills are required.
- Please include two samples of previous writing with resume submission
- Strong aptitude to understand and interpret complex technical information is required.
- Ability to perform needs-based, audience-based technical content design and development.
- Knowledge of various operating systems, software products, relational database management systems, file formats, etc. is required.
- Knowledge of HTML/XHTML a plus.
- Familiarity with the principles of content management and single sourcing a plus.
- Familiarity with typical software development processes (such as Agile, waterfall, etc.) a plus.
- Knowledge of parking industry is preferred.
- Ability to present information effectively and respond to questions from customers, management, and staff.
- Ability to prioritize tasks and tactfully negotiate priority with stakeholders.
- Ability to work under deadline pressure, working extra hours if needed.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy NoticeT2 Systems is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
