At Trella Health, we are passionate and committed to our mission – empowering meaningful change in healthcare. Since our founding in 2015, we continue to grow our team, enhance our solution and services offerings, accelerate into new markets, and expand our customer base. We are rapidly growing and are looking for new Trellavators to join our team!
“What is a Trellavator?” you ask. Innovate and elevate is the name of our game! We go above and beyond to collaborate with and support each other – we believe that when a colleague or customers succeeds, we succeed. By learning from others, building on our successes, and taking risks, we constantly raise the bar – continuous improvement is in our DNA. Our word is paramount, we keep our commitments, and we always follow through. We have a strong, reliable support system that fuels growth, collaboration, and passion – and together, we create a positive environment where everyone at Trella Health, including the customers we support, can thrive.
Are you ready to learn more about the opportunities with our team? Trell-yeah you are!We are looking for anImplementation Business Analystto join our Solution Consulting & Education team to support onboarding our Marketscape CRM customers.You, as the Implementation Business Analyst, will play a critical role inthe onboarding process by documenting and translating customer workflows into product configuration needs, gathering technical requirements for product integrations, and ensuring the successful build and delivery of our Marketscape CRM platform.
Location:
Atlanta HQ; Raleigh, NC; Nashville, TN; Philadelphia, PA; Remote considered
Reports to:
Manager, Implementation Consulting
As the Implementation Business Analyst at Trella, you will:
- Collaborate with customer stakeholders to gather and document business requirements for integrations from their EHR to Trella’sMarketscape CRM platform.
- Translate current customer business processes or workflows into technical documentation to support the unique configuration of the CRM environment.
- Partner with Onboarding Consultantsduring implementation to ensure a high level of customer satisfaction through the timelygathering and delivery of CRM configuration and implementation requirements.
- Work closely with Integration Engineers and development teams during customer onboarding to assist in the design, development, and implementation of integration solutions.
- Utilize JIRA for tracking, managing, and analyzing project tasks, user stories, and requirements to ensure seamless communication and efficient workflow between development teams and stakeholders.
- Verify setup of the CRM and integration by performing user acceptance testing and validatingconfiguration details with customer stakeholders.
- Collaborate with Support team on ticket escalations related to integration specifications; partner with Integration Engineers or Technology teams for resolutions as needed.
- Monitor project progress, identify potential risks, and identify mitigation strategies to ensure successful project outcomes.
- Develop and maintaina high level of product and industry knowledge related to post-acute CRM and EHR integration workflows.
This job might be a fit for you if you have:
- Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field.
- 3+ years of experience in Business Analyst role, with a focus on healthcare IT and technical integration (e.g., HL7, API, SFTP, FHIR).
- Experience in a client-facing role with a strong aptitude for reviewing customer needs and translating into technical documentation.
- Strong project management skills with the ability to deliver timely solutions while managing multiple projects.
- Proficient in using JIRA for project management, including creating and managing user stories, tasks, and workflows, as well as generating reports and dashboards for tracking project progress and performance.
- Effective communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
About Trella Health:
Trella Health provides unmatched, actionable market intelligence to post-acute care and value-based care providers of all sizes. Our industry leading analytics paired with CRM and EHR integration workflows positions us as the most advanced sales enablement platform for the post-acute care market. One of only a few companies to be deemed both a Qualified Entity by CMS and an Innovator under its Virtual Research Data Center Program, Trella has elite access to billions of performance metrics and referral data to enable competitive positioning across the market.
Its standardized insights, representing 90% of all lives 65+ U.S. population, help customers identify, engage, and manage critical relationships and advance their organizations with certainty. Since launching our first product in 2016, we have experienced tremendous growth and have highlighted a few key data points to get an at-a-glance view of Trella:
- Over 700 customers including 10 of the top 10 post-acute providers and 4 of the top 10 health systems
- Over 120 team members and growing
- Recognized as one of Modern Healthcare’s “Best Places to Work” in consecutive years and were ranked in the Top 50 startups in the US by LinkedIn
- Headquartered in Atlanta, GA with remote hubs in Nashville, Philadelphia, Raleigh, and the Philippines
The Trellavator Experience:
At Trella Health, you can expect to join a welcoming team that truly embodies our core values. Our collaborative culture is anchored by trust, transparency, and inclusion — and we also have a lot of fun. No matter where you work, at Trella Health you can expect an awesome team, frequent virtual gatherings, engaging events, casual attire, and more.We offer competitive salaries with a comprehensive benefits package to all employees and provide an environment that fosters work-life harmonization with Unlimited PTO, along with flexible and remote-first work arrangements.
As we continue to see exponential growth, our goal is to continue to put team members first and strive to offer our team members the best culture and benefits possible. Some of the benefits we provide are:
- Health, Dental, Vision & Voluntary Benefits
- Competitive Salary & Bonus Plans
- 401k Retirement Savings
- Unlimited PTO & 10 Paid Holidays
- Flexible Work Hours
- Equity Shares
- Paid Leave Programs
- Marketplace for discounted retail and entertainment
Equal Opportunity Employer
Trella Health is an equal opportunity employer. All persons will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, handicap, veteran status, genetic information, or any other protected status as recognized by federal, state, or local laws.
