ApplyDescription
OpenLoop is looking for a Senior Operations Analyst, Patient Support to join our team Remotely or in HQ located in Des Moines, IA. This role will be a member of the Patient Support team, collaborating closely with the Senior Director of Patient Support.
About theRole
Responsibilities include, but are not limited to:
- Data Collection and Analysis: Develop and manage data collection processes to ensure accurate and timely data for patient retention programs.
- Support Metrics Management: Build and maintain a comprehensive support metrics table to monitor performance and optimize scheduling for the support team.
- Scheduling Optimization: Provide data-driven insights to improve scheduling and resource allocation, ensuring efficient operations of the support team.
- Reporting: Generate regular reports and dashboards that provide actionable insights to senior management, helping to inform strategic decisions.
- Trend Analysis: Identify trends and patterns in support data to forecast future needs and adapt to changing demands.
- Quality Assurance: Ensure the highest level of data quality and integrity in all reporting and analysis activities.
- Collaboration: Work closely with the support team, IT, and other relevant departments to align data initiatives with organizational goals.
- Process Improvement: Continuously seek opportunities to improve data processes, reporting mechanisms, and overall efficiency.
Requirements
- Bachelor’s degree in Data Science, Statistics, Business Analytics, or a related field or equivalent work experience
- Minimum of 5 years of experience in data analysis, preferably within a call center or customer support environment.
- Proficient in data analysis tools and software such as SQL, Excel, Tableau, or similar. Experience with Zoho Analytics preferred.
- Strong analytical and problem-solving skills, with the ability to interpret complex data sets and provide actionable insights.
- Excellent verbal and written communication skills, with the ability to present data clearly and effectively to various stakeholders.
- High level of accuracy and attention to detail in all aspects of work.
- Ability to work collaboratively with cross-functional teams and manage multiple projects simultaneously.
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.Salary Description$80,000- $100,000
