ApplyDescription
365 Retail Markets is the global leader of self-service technology and convenience solutions for the food service industry. Through our combination of MicroMarket, vending, and dining technologies, we offer the best in class point-of-service platform for the workplace. For the last decade, 365 has been pioneering innovation and winning multiple awards for revolutionizing the market with superior technology, strategic partnerships and ultimate flexibility in customization and branding. At 365, we are committed to supporting our customers and employee’s success!The Hardware Specialist position is located within the Production Department of 365 Retail Markets, and reports to the Senior Manager of Production, Purchasing & Hardware.
You will play a key role in ensuring that our clients receive a consistent and exceptionally positive experience at all times. Your primary role will focus on support of hardware systems and components of 365 Retail Markets. You should enjoy tackling unobvious problems, working with time-sensitive clients of varying technical expertise, and in implementing systemic solutions that ensure localized issues are not repeated.
Responsibilities
- Manage all RMAs for customers – shipping and receiving
- Process returned RMAs to be sent back to the manufacturer
- Stage and image RMAs
- Review RMA cases for trends and constructive feedback
- Review returned hardware and evaluating if it can go back into production or send in for repairs
- Assisting Production on hardware issues as they arise
- Ability to diagnose all potential hardware issues encountered in the field
- Keep track of return record and follow up on related process with vendors
- Report on hardware related issues and trends with suggest actions plans
- Coordinate incoming and outgoing parts and work to close open issues
- Configuration of client equipment both locally and remotely
- Other duties as assigned by the Leadership within the Support Department and the Director of Operations
- Perform occasional light-medium lifting of 25-75lbs
Requirements
- Android tablet or phone hardware/software troubleshooting experience
- Associate’s or Bachelor’s degree in Computer Science, Electronics, Information Technology or equivalent work experience required
- Experience in hardware/software systems installation preferred
- Able to work independently and efficiently to meet deadlines
- Able to promptly answer support related email, phone calls and other electronic communications
- Self-motivated, detail-oriented and organized
- Experience with hardware and software troubleshooting
- Proficient in Internet related applications such as email clients, FTP clients and web browsers
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills
