⭐ About the team: The Account Management Team is the cornerstone of DataDome and we are laser focused on achieving their goals.
With more than 300 clients across all regions, we are currently growing our dedicated Account Managers in our offices worldwide.To support its exponential international growth, DataDome is looking for an Account Manager to join the team in Paris, operating globally to report directly to the VP Account Management.👉 You will be more specifically responsible for key accounts in EMEA with short or long terms engagement.
Your objectives will include:
Ensure our Customers achieve their objectives with DataDome solution.Drive the best customer experience as trusted advisor throughout the Customer journey.Secure 100% of contracts’ renewals.Trigger satisfaction to promote expansion opportunitiesExpand customers’ revenue by selling additional products and services👉
MAIN ACTIVITIES
- Know your assigned accounts: understand their business, challenges, and objectives expected with bot protection.
- Guide your customers through each step of DataDome’s customer journey, triggering the next steps to achieve the business value faster and secure the renewal.
- Build a solid base of referenceable users from your accounts and turn them into promoters and DataDome ambassadors.
- Engage customers into co-writing customer stories and sharing their feedback and experience on peer to peer review sites (eg G2.com).
- In collaboration with the Technical Account Managers, evaluate current adoption maturity level and blockers to adoption, and provide best practices along with the best approach to increase adoption for a successful renewal
- Anticipate any threats and risk zones that could prevent customers from achieving their goals, being satisfied or renewing their contract, and build a risk mitigation plan or escalate as needed.
- Own, drive and manage contract renewal negotiations for timely signatures and execute all necessary strategies to trigger up-sells.
- Proactively own, drive and manage upsell and cross sell negotiations within our customers’ organizations and with additional products and services - always in the sole objective to bring more value to our customers.
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It would be great if...
- At least 4+ years in a business oriented and client facing positions such as Account Management or Customer Success roles
- Proven experience handling complex negotiations
- Track record in achieving gross retention rate and exceeding net retention rate
- Previous experience in a B2B SaaS environment is mandatory
- Experience working with a technical / corporate IT base
- Bachelor’s Degree or equivalent experience
- Fluency in English is mandatory
What’s in it for you?
- Flex Life: While we offer remote, hybrid, & in-office options each position specifies the level of flexibility. Our Parisian office is located next to the Opera Garnier. You will also receive a 500€ stipend to help you set up your ideal workspace if you work hybrid or remotely.
- Generous Health Benefits: We have partnered with Alan for your healthcare needs.
- Professional Development: #Growth is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager.
- Events & Team building: Feel the #TeamSpirit both virtually & onsite, with several events & workshops planned throughout the year, including an annual offsite evens, quarterly online and offline events and parties, lunch & learns, & much more.
- Parent Care: Gift & care packages for parents.
- PTO: Based on the country you are based from (e.g. 25 days in France).
What are the next steps?
- If your application is selected, our Talent Acquisition Manager will contact you for a first chat
- You will then meet with our VP Account Management
- You will do a 1h work session on typical client situations with the VP of AM, AM + (an)other member(s) of the team
- You will meet three Botbusters from different teams
- You will meet with our CRO for a 30 min check-in interview
- You will meet with our CEO for a final interview
- Welcome to DataDome!
🦄 DataDome’s bot & online fraud protection platform stops sophisticated attacks with unparalleled accuracy and zero compromise. Our multi-layered machine learning detection engine analyzes 5 trillion signals daily and scans every request in real-time. Hundreds of enterprises worldwide — including Rakuten, AllTrails, Scentbird, and Helly Hansen—trust DataDome’s solution and 24/7 SOC and Threat Research experts to protect their websites, mobile apps, and APIs against online fraud, ATO, carding, scraping, layer 7 DDoS, credential stuffing, ad fraud, and more.With record time to value, DataDome is fully transparent, easy to deploy, and frictionless for consumers.
We offer the only secure, user-friendly, and privacy-compliant CAPTCHA and Device Check, the first invisible alternative. With 26 regional PoPs and autoscaling technology, DataDome responds to requests with zero latency and no impact on speed or UX. DataDome also offers additional solutions, specialized to combat human-driven account fraud and bot-driven ad fraud.DataDome is consistently ranked a top G2 Leader in Bot Detection & Mitigation, was named a Strong Performer in the most recent Forrester Wave: Bot Management, ranked on the Deloitte Technology Fast 500 and Inc.
5000 lists, and won the 2023 SC Awards Europe for Best use of Machine Learning/AI. Certified a Great Place to Work in the US and France, DataDome’s team of BotBusters spans the globe.DataDome is an equal opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.
