ApplyJob Type
Full-timeDescription
Company Description
SBMG is a leading audiovisual service provider with over 20 years of experience and success in servicing the corporate and public sectors. We have built an impeccable reputation for service, innovation, and productive relationships with our clients and community. From small boardroom meetings to full-scale events, our team is dedicated to ensuring your understanding and ultimate satisfaction.
Perks
Three weeks of PTO upfront - no need to wait a year or accrue time to receive PTO401k - SBMG matches up to 2%Health Insurance - The company covers 50% of medical for the employee(only)Commissions - Commissions are earned monthly if the target goal is hit.Connect - Weekly Team meetings, CEO calls
Company Culture
We work together as a team!
Mission:
To surround ourselves with healthy businesses through healthy people, healthy partners, and healthy profits.
Core Values – What We Want to See in Others
Diligence: Also known as resilience, work ethic, commitment, drive, passion, sense of urgency, effort, or resourcefulness. This strategy aims to keep your end of commitments by any means required and keep your word. Customer service, a desire to deliver a high-quality product, and customer experience in the face of challenges should all go hand in hand with diligence.Teamwork or Partnership: The state of working together to accomplish the goal. Being supportive of others creates trust and understanding of each other to work more effectively.
The determination to shape a better future for self and others. You can count on others, and they can count on you.Integrity: Having strong values, morals, or principles and following them consistently, and acting with honesty, honor, and truthfulness.Quality: Pride in providing high-value products and services that SBMG stands behind, which ensures customer satisfaction, profitability, and the future of our employees and our growth.Passion: We take pride in delivering excellent service because we have faith in what we do. Our drive and energy are contagious, inspiring those around us. We push ourselves outside our comfort zones as we take on our issues with inventiveness and positivity. Passion is a testimony of our engagement and dedication to what we are doing. We are service-minded and committed.Personal Growth: The act of developing as an individual, in several areas including mental, physical, professional, and emotional health. We are a collection of people with different talents and passions. We want to continue to grow and learn so we can be better versions of ourselves.
Role Description
This is a full-time on-site role for an Lead Audio Visual Technician with growth opportunities, located in Charlotte, NC. You will troubleshoot any technical issues that arise, provide excellent customer service, and coordinate video conferencing and digital signage systems.RequirementsESSENTIAL DUTIES & RESPONSIBILITIES
- Represent SBMG in a high level professional manner
- Treat all guests, clients, employees and staff with kindness and respect at all times.
- Perform all duties as an SBMG AVT.
- Support the property and all existing properties as necessary.
- Support the client and all existing clients as necessary.
- Support sales at the property and area.
- Train Entry-level technicians on basic AV
- Proactively ensure high quality service delivery while striving for continuous improvement.
- Set/Operate/Strike of all Audio, Video, Lighting and any services SBMG offers.
- Use time wisely to learn and train on correct equipment operation.
- Teach others the correct SBMG processes when necessary.
- Take part in pre-conference meetings with clients prior to events when necessary.
- Participate in all property EO meetings as necessary.
- Create event estimates for clients, including correct pricing on products/services
- Be the on-site contact for property for all events on the premises when necessary.
- Responsible for following protocols for AV products and services.
- Responsible for completing assigned AV event setup and teardown for events.
- Responsible for ensuring property inventories ship and return to correct locations.
- Plan and implement event set ups, operations and strikes of audio, video, lighting, and other meeting and event hardware for all types of events when necessary.
- Record event inventory usages with event software.
- Provide professional and courteous technical support to all customers.
- Provide solutions for presentation needs occasionally under high-pressure circumstances.
- Provide immediate response to requests for assistance to events in progress.
- Provide setup, calibration and technical support for display devices, mounting systems. projectors and video walls.
- Provide setup and operation of audio systems including music programing and speech reinforcement.
- Secure signed work orders and approval on any added equipment.
- Manage property storerooms by organizing and tracking inventory counts.
- Deliver the expected SBMG level of service.
- All other duties as assigned.
