About CommentSold
CommentSold is the North American leader in live selling technology (ranked by G2), having enabled over 7,000 small to mid-sized retailers with live-selling tools, generating over 166 million items sold with $3.8B+ in lifetime GMV. CommentSold’s technology continues to provide businesses and creators of all sizes with best-in-class solutions for delivering engaging live video commerce experiences across all of their sales channels simultaneously. CommentSold moved into direct-to-consumer commerce via the acquisition of assets of Popshoplive, a community-driven livestream shopping marketplace app at the intersection of social, e-commerce and entertainment.
In 2022, CommentSold debuted its lightweight video commerce plugin technology, Videeo, which gives any retailer or brand the ability to embed and go live with engaging, branded live video commerce experiences within days by easily integrating into an existing e-commerce stack.
About the role
CommentSold, America’s #1 live selling SaaS platform is looking for a Creator Onboarding Intern for Popshoplive. As a Creator Onboarding Intern, you will play a crucial role in ensuring a seamless onboarding experience for new creators using our platform. You will assist the onboarding team in guiding creators through the initial setup, providing training, and addressing any questions or concerns they may have. This internship offers a valuable opportunity to gain hands-on experience in customer success and the creator industry.
Main Responsibilities
- Assist in the development and delivery of onboarding materials and resources.
- Guide new creators through the onboarding process, including account setup and initial training.
- Assist new creators with technical questions and issues
- Provide prompt and professional responses to creator inquiries via email, chat, or phone.
- Collaborate with the product team to identify and address common onboarding challenges.
- Collect and analyze feedback from new creators to continuously improve the onboarding process.
- Help maintain and update the onboarding knowledge base and documentation.
- Support the creation and delivery of webinars, tutorials, and other training content.
- Monitor onboarding progress and follow up with creators to ensure successful adoption of the platform.
Qualifications & Skills
- Currently pursuing a degree in Business, Marketing, Communications, or a related field.
- Strong communication skills, both written and verbal.
- Excellent interpersonal skills with the ability to build rapport with new creators.
- Strong problem solving and project management skills
- Self-starter
- Detail-oriented with strong organizational skills.
- Ability to work independently and as part of a team.
- Familiarity with SaaS products and a basic understanding of the tech or creator industry is a plus.
- Proficiency in using Google Workspace.
What We Offer:
- Hands-on experience in a dynamic SaaS company.
- Mentorship and training from experienced professionals in the industry.
- Opportunity to work with a diverse and talented team.
- Flexible work environment with potential for remote work.
Compensation & Hours
We anticipate the hourly rate for this role will be $15 unless a higher rate is required per State/Local laws. This internship will last for 3 months with a potential for a 3 month extension and an expectation of 25 hours of work weekly.
We love our values
We’re building a community, our chosen circle, around a set of values that guide how we work and interact with the world around us. Our cultural norms at work can’t be turned off when the computer’s away -- we live these in every part of our lives. Our team isn’t for everyone, so if you’re right for it, the following values should resonate strongly with how you live your life.Deliver for our customer COMMUNITY: We are committed to making our customers successful.Do it as a TEAM: We actively listen to diverse perspectives and respond empathetically.Help each other GROW: We are willing to get uncomfortable for the sake of our growth.OWN it: We do our part to reach the team's shared goals and hold ourselves and others accountable.DRIVE forward: We are determined to innovate for impact.
