ABOUT REPAY
REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities.
The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.ABOUT THE ROLEREPAY is looking for an IT Support person to assist in providing our employees with the best technical systems and support experience to achieve their business goals. Each interaction is an opportunity to showcase why you and REPAY are best in class with exceptional talent and service. We offer a full benefits package, a competitive compensation package, and a stellar work environment where we empower each individual to make contributions that have impact on our company’s continued growth and success. This is a full-time, salaried position.
Technician will cover support tickets Monday through Friday generally scheduled from 8:00am - 5:00pm. Occasional after-hours support and projects will be required.
RESPONSIBILITIES
- Maintain, analyze, troubleshoot, and repair computer systems, hardware, and software, and technology peripherals
- Support and maintain user account information including rights, security and systems groups
- Train employees, identify, analyze, and repair product failures, order and replace parts as needed
- Assist in the administration of asset management including taking inventory and replacement process
- Facilitate onboarding and deprovisioning of users
- Assist in the maintenance and buildout of technical knowledgebase
- Participate and respond to support requests during on call rotation
SKILLS & EXPERIENCE NEEDED
- MUST have minimum of 3+ years’ experience in IT support
- MUST be self-motivated and willing to go "above and beyond" to meet department expectations
- Mid-Level troubleshooting skills (e.g. tier 1 advanced level support)
- Must have experience working with remote employees
- Mid-Level PC desktop/laptop expertise
- Mid-Level Active Directory Experience
- Mid-Level MS Office support, especially Outlook
- Mid-Level SharePoint Online knowledge including setup and administration
- Mid-Level Apple MacBook Pro and Mac OS expertise
- Mid-Level Office 365 skills
- Mid-Level networking knowledge and network hardware experience
- Excellent written and oral communication skills
- Ability to be assigned multiple tasks to be completed in rapid succession with minimal supervision
- Ability to proactively identify client needs and internal company needs and respond accordingly without being assigned
PREFERRED SKILLS
- College degree and/or professional certifications desirable, but not required
- Mobile Phone support for both Android and iOS a plus
- Knowledge of asset management systems
- Experience with Cisco Meraki systems a plus
- Knowledge of network cabling, connections and punch downs
- VoIP installation/configuration/troubleshooting experience
- Knowledge supporting MDM Solutions (i.e. Jamf, Intune, Airwatch)
- Microsoft Technology Associate
WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHINGGROWTH & PEOPLE-CENTERED LEADERSHIPAs the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG® Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia.
REPAY’s leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. FUN WORK ENVIRONMENT & GREAT TEAMSWe offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work® company for 2017, 2018, 2019, 2020, 2021, and 2022.
The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities – we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.INNOVATION & EDUCATIONWe create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees.
We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events. PUTTING OUR PEOPLE FIRSTWe believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one.
Our employees’ futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.REPAY’s core values are Excellence, Passion, Innovation, Respect, and Integrity.REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central.
We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.We are interested in every qualified candidate who is eligible to work in the United States.
This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.
