Consumers Credit Union (CCU) is hiring - join our team as a
Wire Representative! This is a fantastic opportunity for someone who is detail oriented, enjoys processes, and thrives in a fast-paced, ever-changing environment!
Schedule/Location:
This position offers a hybrid work schedule where some of your work week will be onsite at our modern and amenities driven Lake Forest office location and the rest will be spent working remotely. As a
Wire
Representative, you will be responsible for accurately processing wire requests, verifying and validating information received, and ensuring risk mitigation when completing wire transfers. You will provide support and answer any questions our front-line team may have regarding wire processing to assist internal business partners and members.CCU is a dynamic company that implements process improvements and changes frequently. The ideal candidate will be adaptable to change and will be able to steadily perform and react in a fast-paced work environment.
Main duties and responsibilities
:
- Support front line staff regarding wire inquiries and requests. Provide front line staff and members with answers related to accounts, policies, services, and products.
- Work cooperatively with other departments to ensure timely resolution of issues, inquiries, and requests.
- Understand rules and regulations governing domestic and international wires and EFT transfers to ensure compliance.
- Process and monitor incoming/outgoing domestic and international wires. Follow up on wire rejects and wire traces to maintain compliance with regulatory agencies such as OFAC and BSA.
- Resolve operational, technical, and department issues encountered in the administration of all wire requests.
- Ensure online wire requests are submitted in a timely manner. Act as an administrator for the online exchange system.
- Responsible for the wire procedures and processing daily, weekly, and monthly wire reporting.
- Review Mobile check deposits to thoroughly identify any inconsistency that would deem the check from being processed and/or fraudulent. Ensure all mobile deposits are processed timely, prior to cut-off.
- Assist with electronic transfers from internal departments through various payment channels.
- Inform management of member problems and concerns with outside agencies, and workflow backlog.
- Identify and provide recommendations to continuously streamline and improve processes and the work environment.
Qualifications:
- High School Diploma or Equivalent – Minimum
- 1+ years' experience in Administrative Wire, Federal Regulations or Related – Minimum
- Professional verbal and written communication skills
- Time management and organizational skills – must have the ability and drive to meet deadlines
- High attention to detail - you must be a person that pays close attention to numbers and can identify errors in data!
- Positive attitude, helpful, and team-oriented focused
- Ability to work Monday through Friday: 8AM – 5PM
With CCU you’ll enjoy:
A stable, growing, well-managed company with a bright future. A sincere commitment to our core values: Be Helpful, Act with Integrity, Be Transparent, Keep it Simple, Be Positive, Embrace Inclusion and Diversity. A belief in developing our employees to their fullest potential. And total rewards that include competitive pay and other benefits:
- FREE: basic life insurance, short-term and long-term disability insurance, employee-only fitness center.
- Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, employee assistance program, tuition assistance, student loan assistance, paid parental leave, and more.
- Generous Paid Time Off (accrue up to 4 weeks during your first year!) + 11 company paid holidays + CCYou Day - a paid day off for you to focus on your wellbeing.
More about CCU:
We’re Consumers Credit Union (CCU) and we’re The People in Your Corner.We’re a financial institution just like a bank, except not exactly. Banks have customers, but because we’re a not-for-profit, member-owned credit union, we have members. And because we’re not a bank, we don’t drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low- or no-fee products and services. We focus on things like transparency, simplicity, helpfulness, integrity, positivity and inclusion – and we always put our members first.In fact, we serve over 200,000 members and have over $3 billion in assets.
We employ nearly 500 people in the Chicago area and operate 14 branch locations in Illinois. We offer access to a national shared branching network, and more than 80,000 surcharge-free ATMs worldwide. And although we’ve been around for over 90 years, we’re just getting started!
Equal Opportunity Employer:
CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment.
CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.
