Case Manager

The Role 

Schedule

What You'll Do

• Planning, facilitating, and advocating for options and services to meet the member’s comprehensive needs at the right level of care, even when services fall out of the scope of TimelyCare services. 
• Collaborating with the member's healthcare team to ensure coordinated and continuous care.
• Monitoring member progress and advocating for necessary adjustments in care plans.
• Providing education and support to members and their families about healthcare options and resources.
• Providing crisis management and support, when needed. 
• Assisting in medication coordination with TimelyCare providers and outside providers.
• Assisting members in achieving their healthcare goals, not losing sight of academic needs and performance
• Support the coordination of care for members, providers, and external partners, serving as their primary point of contact for all customer service, administrative and scheduling needs.
• Uses video conferencing technology and phone calls to coordinate and connect staff, resources, members and providers in the manner effective to delivery of services, member care and education. 
• Support in the coordination and navigation of care related activities as directed by licensed care providers.
• Maintain all records confidentially and securely 
• Responsible for communicating directly with members (video, audio, text, email, etc.) 
• Serves as liaison between member and TimelyCare provider(s).
• Key member of our Crisis Response Team - supporting providers who are working with members during times of life-threatening emergencies - offering ongoing crisis intervention, connecting to local law-enforcement agencies, escalating internally as needed, and supporting with crisis de-escalation.
• Actively monitors and escalates all flagged crisis related comments through the online peer community. Escalates to licensed/clinical leaders when imminent crisis comments present so that immediate care can be provided. 
• Performs other clinical/technical duties as assigned and manages workload and assignments effectively. 

What You Bring

• Master’s degree in the mental health field (e.g. professional counseling, social work, or marriage & family therapy), required.
• 3-5 years of experience in a clinical setting with direct patient care, case management, care coordination experience working with clients with a broad range of complex psychiatric, mental health, substance abuse and medical disorders.
• Experience in and comfortability with crisis level situations 
• Knowledge and experience in implementing crisis-intervention techniques at the individual, organizational, and community level.   Proficiency or rapid assimilation to operate productivity technologies; Microsoft Office, Google Suite, Zoom, Slack, Intercom, Zendesk, Salesforce, and Electronic Health Record systems.
• Understanding of telehealth best practices with considerable attention to detail including proficiency with TimelyCare or competitive telehealth mobile and web app and admin.
• Excellent customer service skills with strong verbal and written communication skills (bilingual a plus, but not required).
• Adaptability to quickly changing priorities and student needs.
• Strong time management skills, with the ability to manage competing priorities.

Benefits + Perks

• Paid Company Holidays + No work on your birthday!
• Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
• Variable bonus eligibility on a quarterly basis
• Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance 
• Company-paid group Life Insurance + Company-paid Short Term Disability
• Concierge benefit support services
• 401(k) with employer match 
• Free access to TimelyCare virtual medical and mental health support for you and your immediate family
• Mission-Driven Purpose with a Supportive Team Culture