Who We Are:
At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA.
We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence.
Your Role:
The Admissions Counselor is integral to our student engagement and admissions process, focusing on prospective students interested in studying abroad. By understanding students’ needs, challenges, and objectives, the Admissions Counselor helps support students on their study abroad journey by helping them select the best CEA CAPA program, completing the application and getting accepted into the program.
What You’ll Do:
The job duties listed below are not all inclusive of what the employee may be responsible for. Other duties may be assigned.
- Contact prospective students through various channels including outbound calls, emails, and text messaging.
- Support students through the application process, providing clear instructions and advising on their program of choice, and requirements to ensure they are prepared for their program abroad
- Serve as the primary contact for students that are interested in studying abroad and through the admissions process into their chosen program
- Engage with leads in a consultative manner to understand their needs, challenges, and objectives.
- Collaborate with internal teams to develop customized solutions that address students’ requirements and add value to their study abroad goals.
- Cultivate strong, long-term relationships with students to foster loyalty and retention. Serve as a trusted advisor, providing ongoing support, guidance, and proactive communication to ensure students’ satisfaction.
Starting Salary: $48,000
What Makes a Great Candidate:
- Associate’s degree required.
- 2+ years of customer service and/or sales experience.
- Experience with international education or higher-ed administration is a plus.
- Proficient in MS Office: Word, Excel, and Outlook.
- Experience using CRM databases, Salesforce preferred.
- Excellent organizational and time management skills.
- Outstanding written and verbal communication skills.
- Ability to work in a fast-paced environment.
We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.
Why You’ll Love CEA CAPA:
- Health & Wellness Benefits – in office Fresh Fruit Wednesdays, Wellness room, ergonomic options & more!
- Up to 8 hours of paid volunteer time in addition to PTO
- Healthy snacks and a coffee bar provided in office
- 12 paid holidays
- Opportunities for employee growth
- Benefits coverage for domestic partners
- Pet insurance available
- Employee discounts at 35+ vendors including Apple, T Mobile, Walt Disney World, Hello Fresh & more!
Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.
