Who We Are:
At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA.
We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence.
Your Role:
As part of the Global Operations Team, this position focuses on global student services, emphasizing operations and procedures related to housing, student services, and program inclusions. The role involves monitoring global housing efforts and contributing to the standardization and improvement of housing administration across various sites and legacies. It also includes searching for, developing, and implementing onsite operation systems to enhance efficiency in local program management. Working collaboratively with sites, the role aims to streamline tasks while enhancing the student experience and gathering data to provide a comprehensive global perspective that supports intentional and consistent growth.
What You’ll Do:
The job duties listed below are not all inclusive of what the employee may be responsible for. Other duties may be assigned.
- As part of Global Operations Support, work with the various department and locations to standardize processes and best practices in our program’s execution, adding efficiency and agile methods in our operations while enhancing student experience.
- Liaison with the IT and other departments to Search, Develop & Implement Systems, Processes and Tools to enhance student service and onsite readiness for a steady growth.
- Collect, analyze, monitor and present data related to costs and student services.
- Facilitate Student Housing Application Process.
- Attend administrative needs of Global Onsite teams as they run their programs.
- Liaison with finance department and local teams to monitor housing costs and maintain consistent quality.
- Standardize and Improve Housing Administration and service across sites.
- Help create opportunities for proactive long-term housing availability.
- Facilitate and maintain communication and connectivity among sites & across departments.
- Foster a sense of community and collaboration.
- Ensure the execution of these practices aligns with our principles of opportunity, diversity, and access for students, collaborators, and colleagues alike.
Salary: 27,000 €
Hours:
This is a full-time position; based in Barcelona this role operates within standard business hours Monday-Friday. Candidate must have legal authorization to work in Spain.
What Makes a Great Candidate:
- Bachelor's degree in a related field
- Master’s degree is a plus
- Demonstrated experience in customer service operations within a diverse, multicultural business environment.
- Strong ability to work and communicate effectively with remote, multi-skilled teams.
- Proficiency in Microsoft Teams.
- Advanced proficiency in Excel, including a solid understanding of statistical methods and techniques.
- Familiar with Salesforce and its reporting functionalities.
- Competence in software and applications development.
- Proficient in English and Spanish; proficiency in Catalan or a willingness to learn it, is expected.
- Additional fluency in another European language is beneficial.
- Preferably experience in international education and study abroad preferred and/or knowledgeable of the USA Higher Education system.
- Familiarity with Purpose-Built Student Accommodation (PBSA) and/or short-stay accommodation is also a plus.
Core Skills
- Highly organized individual, able to multitask
- Creative and proactive
- Efficient and engaging communicator, both remotely and in-person
- Strong interpersonal and teamwork skills
- Analytical and problem-solving mindset
- Positive thinker, curious, and open to new ideas
- Ability to lead by influence
- Adaptability
We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position. Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.
