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Help Desk Technician

Center for Research in Security PricesChicago, Illinois, United StatesHybrid, Onsite
This job is no longer open

GENERAL SUMMARY:


The Help Desk Technician is part of a team that provides high-touch support to the internal clients at CRSP.  This position will triage, resolve, and route employee requests that require escalation in a timely and accurate manner.  They are expected to resolve a majority of issues upon first contact providing the highest-level support.PRINCIPAL DUTIES & RESPONSIBILITIES:

  • Ensuring triage tickets are being processed for first level trouble shooting
  • Password resets
  • PC restart being able to physically restart desktops
  • Handling all accessory requests such as web cam, headset, mouse, etc.
  • Conference room technology assistance when needed
  • Being part of team projects that are mentored by leads
  • Hardware swaps, E-waste, and basic software deployment using Desktop Central
  • Experience with handling new pcs and Chromebook/boxes
  • Office setup for new employees
  • Packaging for shipment, Inventory, and SysOps Deliveries
  • Being available to be in office for Monday tape pickup
  • Fixing and being point of contract for Printer issues
  • Ewaste – desktops, laptops, Chromebook/boxes

REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE:

  • High School Diploma/GED + 1 year experience in Level 1 support or Associate's degree
  • Junior level experience, just starting in IT – team member will help mentor
  • Excellent problem-solving skills with attention to detail
  • Strong communication and interpersonal skills, both written and verbal
  • Ability to multitask and pivot based on workload and changing priorities

PREFERRED KNOWLEDGE, SKILLS & EXPERIENCE:

  • Associate’s degree with 1+ year of experience
  • Prior information technology experience in a help desk role
  • Knowledge of MS operating systems

LOCATION:  105 West Adams Street, 17th Floor, Chicago, ILWORK SCHEDULE:  Full Time – 8:30 a.m. – 5:00 p.m., normal working hours

This job is no longer open

Life at Center for Research in Security Prices

In 1960, Chicago Booth embarked on development of the world’s first comprehensive database for historical security prices and returns information. The research-quality data created by this transformational project spawned a vast amount of scholarly research from several generations of academics. For more than 60 years CRSP has maintained the level of quality and industry standards introduced by Professors Lawrence Fisher and James Lorie in the formation of CRSP. Today, with a staff of nearly 90 professionals, CRSP continues its commitment to providing research data for the most rigorous tests in academic research and in backtesting applications by practitioners. In addition, since 2013 CRSP has offered a broad suite of proprietary equity indexes for authorized clients to use for active and passive investment management, benchmarking and analysis. These transparent and efficient indexes provide the foundation for new areas of research and also serve as benchmarks for over $1.5 trillion in investment vehicles including mutual funds ETFs offered by The Vanguard Group. These indexes include cap-based, industry sector and value-growth indexes and demonstrate not only CRSP's innovative thinking, but also the depth of CRSP’s commitment to positively influence practices in the financial arena. More information on the investable indexes can be found in the Investment Products section. On January 1, 2020, CRSP became CRSP, LLC, a separate but wholly owned affiliate of the University of Chicago Booth School of Business.
Thrive Here & What We Value1. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities2. Cross-functional, teamwork-oriented environment3. Agile software development4. Passionate team that values high quality, testable code5. Collaborative environment with mutual respect and cooperation between all members of CRSP6. Championing clients and creating tight feedback loops for improvements7. Partnering with Communications team for client communications
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