WHO WE ARE
SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes, and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives. The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization. What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections.
This is a two-fold calling. First, the company creates trusted, reliable, and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners, and communities. The company believes that by creating, discovering, and nurturing these trusted connections, SageNet enhances the world that connects us all. With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities, and energy organizations.
SageNet manages communications for more than 220,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C.
WHAT YOU’LL DO
The Unified Communications (UC) Engineer position is responsible for the engineering, testing, and integration of UCaaS technologies into SageNet’s service provider network. The position transitions new revenue generating customer requirements from architectural design and implementation to the operational teams responsible for day-to-day support.They will have a strong background in UCaaS systems engineering, IP networks, integration, and troubleshooting. In addition, the UC Engineer shall demonstrate understanding of call flow, auto attendant design/configuration/deployment, number management, PBX emulation, e911 and common voice platform practices is desired.
Major duties and responsibilities:
- Support SageNet customer voice platform
- Design, implement, and test UCaaS solutions to meet customer requirements
- Leverage relationships with vendor sales engineers and technical support center staff to troubleshoot and resolve problems
- Provide feedback regarding vendor performance and technology readiness to upper management
- Collaborate with Product Line Management, Network Engineering and Operations technical teams to author scope documents, technical assessments, and detailed functional specifications for new products and services
- Train and mentor deployment, service activation and support team members
- Assist in the creation of procedures, configurations, and standards
- Develop internal documentation for use by implementation and support non-technical resources
- Escalation resource for technical support teams to resolve production problems when needed
- Create routing with ISP Carriers
- Communications Media Entertainment integration
- SIP Trunking configuration
- Work with a geographically dispersed team, and support customers on-site as well as in other locations in support of desktop and laptop systems, including break/fix, operation system and application loading, configuration, user settings and desktop administration duties
WHO YOU ARE
Key Qualifications
- 2-5 years design and implementation of VoIP or UC solutions in corporate enterprise, WAN and call center environments
- VoIP and SIP implementation
- Interfacing with UC and SIP service providers
- SBC design and configuration
- Network design and routing protocols to include IVR and auto attendant
- Excellent written and oral communications skills
- BS in Computer Science or related field preferred
- CCNP Voice or other professional level VoIP/Collaboration certification preferred
WHERE YOU’LL WORK
- This position will report to an office and will be part of a larger team atmosphere, consisting of 2 mandatory “all-in” days, 1 variable day, and 2 virtual days. The hybrid work environment is applied per position/department and may be subject to change based on policy updates.
- For the right candidate, this position is open to remote work arrangements.
- Ability to work in a fast-paced, high-pressure environment.
- Standard daytime working hours, with the ability to respond to support escalations as needed outside regular working hours, including nights and weekends.
PHYSICAL REQUIREMENTS
- Be able to sit or stand for long periods of time without problem
- Occasionally to lift/carry 20 lbs.
- Extensive use of fingers and hands for typing
- Extensive use of eyes to be able to analyze documents electronically and physically for long periods of time
CLASSIFICATION*:
Exempt
POSITION TYPE:
Fulltime
TRAVEL REQUIREMENTS:
Negligible
DIRECT REPORTS:
None
Note: The responsibilities and qualifications outlined above are representative, but not all-inclusive, and additional responsibilities and qualifications may be assigned based on business needs.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
As a managed services provider, SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.
*Periodic Review for compliance and subject to change as a results
Attention All Third-Party Agencies, Headhunters, and Recruiters
SageNet will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement.
All contact with SageNet from third parties must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet.
Please contact
Katie.Halstead@sagenet.com
for any questions.
