Account Manager
Job Description
Job Summary
The Account Manager loves to drive results and promote the highest level of client satisfaction by turning a client into a true partner and developing real, authentic relationships. Client success is a top priority at ProSites, Inc. and as such, we empower our employees to drive that message home with our clients. You constantly are looking to identify & cultivate business growth opportunities while ensuring a high level of continuous client satisfaction. Our clients must be real relationships you value, and you would do anything to maintain a high level of trust with them.
Responsibilities:
- Establish trust and respect with clients
- Define client success benchmarks and develop a collaborative relationship with the client to ensure those benchmarks are achieved
- Position the agency as a partner who provides leadership, insights, and guidance with the client’s account
- Anticipate client issues both inside the agency and within the client’s ecosystem to proactively address any potential risks
- Review client strategy, contracts, agreements to make that they are accurate and address agency promises made
- Continuously monitor client feedback to guarantee a continuously high client satisfaction level
- Exhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agency
- Have an extremely high level of ownership and responsibility; represent the client internally
- Collaborate and offer insight to customer retention by recognizing triggers based on customer behavior
- Regular and reliable attendance is expected as this is a full-time position
- Other duties as assigned by management
Requirements:
- 3+ years of proven experience of successful client growth and retention
- Highly organized and maintains documentation on every aspect of work
- Detail oriented with strong communication skills, written and verbal
- Entrepreneurial mentality and client-centric
- Motivated, team player, and quickly adapts to change
- Work well under pressure in a high volume, fast paced environment
- Salesforce knowledge working out of accounts, projects, tasks, and reports
Physical/Mental Requirements for the Job:
- Prolonged periods of sedentary movement
- May be requested to work overtime and weekends if deemed necessary
- Must be able to lift at least 20 pounds
- Certain management positions might be required to occasional travel
40000.00 To 56000.00 (USD) Annually
