logo inner

Customer Service Representative

ViaPlusAnaheim, California, United StatesOnsite

ABOUT US


ViaPlus


is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services.

We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.LOCATION: Corona, CA or Anaheim, CASCHEDULE: We offer both Full-Time & Part-Time schedules.

Must be able to work the following hours:Monday - Friday 8:00am - 6:00pm 

MAJOR DUTIES AND RESPONSIBILITIES


Include the following. Other duties may be assigned.  The order of the duties listed does not represent the importance and/or percent of time dedicated to each duty.•          Promote positive customer relations with customers and coworkers.•          Answer 100+ routine and non‐routine customer calls daily.•          Acquire a working knowledge of our database.•          Communicate with a variety of people across various levels both within the organization.•          Make suggestions on improving/streamlining workflow processes and enhancing profitability.•          Develop a strong team work ethic.•          Consistently meet established productivity, schedule adherence and quality standards.•          Quickly and accurately identify/assess individual needs and take action to satisfy those needs.•          Provide information about products and services.•          Maintains customer records by updating account information.•          Follow communication procedures, guidelines and policies.•          Resolves service problems by clarifying the customer's complaint; determining the cause       of the problem; selecting and explaining the best solution to solve the problem; expeditingcorrection or adjustment; following up to ensure resolution.•          Provide face-to-face customer service with walk-in customers.•          Must follow all company rules and procedures.•          Ability to deal with customers in a courteous, polite and professional manner at all times.•          Other duties as assigned.

QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.•          Excellent phone etiquette•          Excellent verbal communication skills•          Excellent attendance and punctuality•          Enjoy providing prompt and timely service to our clients•          Be detail‐orientated, and efficient and possess superior written and verbal communication•          Must possess strong interpersonal skills•          Have compassion and empathy for customer situations•          Have excellent customer service skills, and the ability to build and maintain customer relationships•          Be energetic, self‐motivated and quick‐thinking•          Have the ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast‐paced changing environment•          Ability to read and comprehend normal instructions, correspondence and memos•          Must be able to organize and write correspondence and memos in a logical/methodical manner•          Ability to present information in one‐on‐one situations to customers/clients of the organization•          Ability to apply common sense understanding to carry out detailed written or oral instructions•          Ability to deal with problems involving a few concrete variables in standardized situations•          Excellent computer skills required, including knowledge of various Microsoft Office programs

EDUCATION AND/OR EXPERIENCE


•          High school diploma or general education degree (GED)•          Customer Service Experience a plus•          Bilingual Spanish a plus

SUPERVISORY RESPONSIBILITIES


There are no supervisory responsibilities in this position.

WORK ENVIRONMENT


The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk.

The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.

Life at ViaPlus

VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operations and mobility services. We design, finance, build and operate highways, bridges, tunnels, urban roads and mobility services on a network of more than 3,100 km in 14 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and provide drivers with a positive experience.
Thrive Here & What We Value- Commitment to technical innovation and promoting positive mobility experiences for all- Leader in road concessions, operation, and mobility services- Designing, financing, building, operating, and maintaining transport infrastructure- Promoting sustainable, efficient, and innovative mobility- Pioneers in the transportation transaction and mobility industry with a decade of proven global experience- Focus on technology and continuous R&D to improve agency efficiencies, reduce operating expenses, and maximize revenue- Part of VINCI Concessions' global network with projects in 23 countries- Dedicated to shared growth with regions and making mobility ever more sustainable, efficient, and innovative
Your tracker settings

We use cookies and similar methods to recognize visitors and remember their preferences. We also use them to measure ad campaign effectiveness, target ads and analyze site traffic. To learn more about these methods, including how to disable them, view our Cookie Policy or Privacy Policy.

By tapping `Accept`, you consent to the use of these methods by us and third parties. You can always change your tracker preferences by visiting our Cookie Policy.

logo innerThatStartupJob
Discover the best startup and their job positions, all in one place.
Copyright © 2024