About the Company
Openworks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With 40 years in business, OpenWorks has earned year-over-year recognition on the Inc. 5000 and Franchise 500 fastest-growing organizations list. We are committed to empowering our employees and enhancing their skills to drive success in all aspects of sales and customer engagement.Do you have exceptional customer service and telephone skills? Do you love solving customer issues? Look no further! We are hiring a Customer Experience Specialist.
Overview of Responsibilities
- Respond to inbound phone and email inquiries, using resources to effectively identify, resolve, and escalate customer needs as appropriate.
- Make outbound calls and inquiries to assess the quality of service our customers are receiving, and if quality of service is not spectacular, leverage available resources to turn the customer into an Open Works advocate.
- Keep customers informed throughout the ongoing status of any ongoing/current issues they may be experiencing.
- Manage portfolio of accounts to assure contract renewals and terminations remain under company KPI's.
- Actively pursue contract increases and upsells to create a better customer experience.
What You'll Need to Succeed
- Strong Communication skills
- Committed to providing excellent customer service.
- 1+ year(s) in a contact center environment
- 1+ year(s) experience working with a CRM system.
- Ability to type over 25 WPM.
- Proficient in Microsoft Office Suite
- High school or GED required.
WHAT'S IN IT FOR YOU?
- Competitive base pay + bonus incentives
- Opportunity to win Annual President's Club Trip
- Company issued laptop
- 401k retirement savings plan with generous company match
- Comprehensive medical, dental, vision, disability, and life insurance
- Paid time off, paid holidays and paid volunteer time off (16 hours/yr)
OpenWorks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
