Job Title:
Help Desk Technician - Level 1
Location:
North Scottsdale, AZ (near East Bell Road and the 101)
Compensation: $35,000 - $45,000 annually (Dependent on Experience)
Employment Type:
Full Time with Benefits (Medical, Life, Dental, Vision, and 401K)
Schedule:
On-site Monday through Friday 9:00 a.m. to 5:00 p.m. After-hours or weekend support may be needed from time to time for special projects. NO major holidays!
Envita Medical Centers is seeking a Help Desk Technician - Level 1 to join our IT team. The successful candidate will serve as the initial point of contact for troubleshooting all desktop-related problems, including hardware/software, password resets, email, and copier/printer problems. Our IT infrastructure consists of 200+ Windows-based computers with multiple departments and locations. You will receive orientation and training on our various business operations.
Primary Job Responsibilities:
- Provides entry-level Tier 1 desktop support.
- Troubleshoot problems from employees such as connecting to copiers/printers and Internet connection problems.
- Respond quickly to support requests for our ticketing system by phone, email, or chat.
- Ability to identify problems and facilitate solutions.
- Tracking issues to resolution and updating the ticketing system.
- Escalate more involved problems to the appropriate technical staff.
- Follow up with staff to ensure issues are resolved.
- Onboard new employees with login accounts and computers, if needed.
- Support office relocations by planning and executing the unhooking, transporting, and reinstalling workspaces and other IT equipment. Ensure minimal downtime by efficiently coordinating the disconnection and reconnection of hardware.
- Set up and maintain desktop computers and install Microsoft OS patches.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Communicate all relevant IT events and issues with appropriate staff regularly and efficiently.
- Ability to function efficiently in a fast-paced environment.
- Local travel is required, and you must have reliable transportation.
- Other related duties as directed.
Required Qualifications to be Successful in This Role:
- Ability to diagnose and resolve basic computer technical issues.
- Good communication and collaboration skills - a team player.
- Good understanding of Microsoft Office365 products.
- Someone personable, works well with others, friendly, and professional.
- Excellent customer service skills.
- Detail oriented to keep detailed notes on tickets
- Good organization and time management skills.
- Good written and oral communication skills.
- Good analysis and problem-resolution skills.
- Must be able to multitask.
- Must be able to lift 50 lbs.
- Strong moral and ethical conduct.
Preferred Qualifications:
- Working knowledge of networking computers.
- Working knowledge of Microsoft Active Directory experience.
- Experience using remote software (TeamViewer or other remote desktop tools).
- CompTIA A+ or Network+ certification preferred.
Build your career with us!
Be a part of a fast-growing healthcare facility that focuses on changing medicine and patient care. We are looking for a candidate who is willing to grow with us and take their career by the reins. This individual must be a self-driven forward thinker with great personal skills and a solid work ethic.
Please note that final job offer may be contingent on successfully passing a background check and drug screen.
