Who We Are:
Founded in 2018 by engineers from Stanford, Cisco Meraki, and Samsara, Spot AI is the fastest growing Video Intelligence company in the U.S. We are upending the $30 billion video surveillance market with an AI Camera System to create a safer, smarter physical world via Video Intelligence for every person at work. In the process, we’re disrupting video security to create a new category of Video Intelligence.We are experiencing tremendous growth and are deployed at thousands of locations across businesses in 17 different verticals, ranging from local businesses to Fortune 500s.
Our customers range from warehousing and healthcare to nonprofits and car washes including ExtraSpace Storage, WineDirect, YMCA, and Veg Fresh Farms.We’ve raised $40M Series B financing to continue to transform how organizations use their video footage. We’re backed by Scale Venture Partners, Redpoint Ventures, Bessemer Venture Partners, StepStone Group, and MVP Ventures.To learn even more about our product and why our customers love to partner with Spot AI, check out our YouTube channel!
Who You Are:
SpotAI’s operations team is looking for an Operations Specialist to support the operations and sales teams in processing and shipping customer orders. This role requires an individual with high attention to detail, problem-solving skills, and ability to work in a rapidly evolving environment. Candidates must have demonstrated the ability to thrive in a highly driven atmosphere while juggling multiple tasks and priorities.
What Excites You:
- Processing orders in ERP (Oracle NetSuite) and external 3PL systems - ensure that orders and exchanges are processed on time and validating all information required to ship the orders accurately to customers. Understand Salesforce basics.
- Customer support - handle order inquiries from internal and external customers regarding orders, tracking number and other enquiries. Understanding movement of inventory in UPS, FedEx and LTL tracking systems.
- Writing POs with suppliers, receiving orders appropriately and on time, inventory monitoring and shipping - ensure inventory accuracy, communicate with our 3PL to expedite orders and resolve shipment issues.
- Strong communication - communicating effectively and clearly with distributors, partners, and customers and ensuring customer satisfaction by providing professional follow-ups to address any inquiries that require additional information.
- Implementing process - Identifying opportunities for process improvements, collaborating with cross functional partners, and creating implementation of new process/policies
What Gets Our Attention:
- 2+ years experience as an Operations role, with experience in a similar industry
- Have proficiency in ERP (Oracle NetSuite), Salesforce
- Familiarity with Google Suite (Google sheet, docs, slides) and Microsoft Office programs such as Word, Outlook, Excel
- Excellent organizational and collaboration skills
- Ability to work in a constantly evolving environment
- Penchant to propose automation ideas and make the process efficient and smooth!
What’s In It For You:
- The pay rate for this position is $40-$65 / hour (as a 1099 contractor), depending on prior experience
- This role is full-time (40 hours per week), and candidates must be able to work from our Hayward, CA office 5 days per week
- This is a 1099 contract position
- The expected start date is September 12, 2024, and the duration of the contract is 18 weeks
What We Value:
We operate under a trio of company values:
Customer First, Always. We are relentlessly curious about our customer’s goals, and seek the simplest solutions to solve their problems.Own Your Outcomes. We bias towards action, move fast, and iterate. Everyone on our team is empowered to make decisions.It’s a team effort. We help each other succeed. We leverage each other’s strengths to accomplish big goals together.And, we are creating and cultivating a diverse and inclusive culture where we celebrate individuals for what they accomplish, no matter who they are! As an equal opportunity employer, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Come join our journey!
