About Invoca:
Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.
About the Role:
As the Senior Product Manager for the Customer Data engineering team at Invoca, you will be at the forefront of shaping and executing our customer data vision, strategy, and roadmap. You will work closely with cross-functional teams to optimize Invoca’s powerful data and analytics to enhance customer experiences, optimize data management, and further drive actionable insights. Your technical prowess will be pivotal in ensuring that our data infrastructure and strategies align with our business objectives and ever-changing customer needs.
You Will:
You will partner with a newly forming team of engineers focusing on Invoca’s customer data strategy and the underlying platform capabilities. You will ensure that our product priorities and investments deliver maximum impact for our customers and internal stakeholders to expand our industry leadership and platform capabilities. You will report to the Director of Product Management and play a key role on the product development team focusing on customer value delivery and fostering a culture of innovation and collaboration. As a Senior Product Manager, you'll engage in full-lifecycle product management, crafting and executing Invoca’s strategy for collecting, storing and categorizing customer data to meet our growing client needs.
You'll be working closely on, and with, small scrum teams in an agile environment to break-down requirements, create and prioritize stories and features executing this data strategy. You will help define a product vision and blueprint by informing the roadmap with new ideas to improve existing functionality, introduce new features and open up new market and revenue opportunities.Integrating a mindset that balances long-term thinking with short-term execution, you will collaborate with our product development and go to market teams to:
- Define and implement the company’s customer data strategy, focusing on balancing standards with flexibility, ensuring data quality, and alignment with Invoca’s long-term goals
- Develop and execute a roadmap for leveraging best practices from CDPs to improve our customer data management and analytics
- Collaborate with engineers, data scientists, and other stakeholders to ensure Invoca’s data is effectively utilized for customer segmentation, personalization, and analytics through platform capabilities and best practices
- Work closely with engineering, marketing, sales, and customer success teams to gather requirements and deliver data solutions that address business needs
- Facilitate communication and coordination between teams to ensure alignment on data initiatives and objectives
- Build consensus and coordinate product development with engineering - acting as product owner for an agile development scrum team
- Manage the product lifecycle from concept to launch, including requirements gathering, user stories, and prioritization
- Work closely with our UX Designers, Marketing and Customer Success teams to integrate usability studies, market analysis and customer research into product requirements to ensure products meet customer needs and exceed customer expectations
- Collaborate with the Data Science team to further our use of AI in offering customer-centric solutions
- Ensure that data management practices comply with relevant regulations and standards (e.g., GDPR, CCPA)
- Track and analyze the performance of data strategies and CDP initiatives, using metrics and customer feedback to drive continuous improvement
- Stay up-to-date with industry trends, emerging technologies, and best practices related to data management and CDPs
- Evaluate new tools and technologies to enhance our data strategy and capabilities
You will do all this by striking the right balance between an agile, start-up environment (speed and flexibility) and the processes necessary as companies grow and scale (process and rigor).
You Have:
- 3-5 years of experience in product management, with a focus on technical products and data management
- At least 1+ year of experience working with Customer Data Platforms or executing data strategy for a SaaS platform
- Deep understanding of Customer Data Platforms, data integration, and data management technologies
- Experience with CDP tools such as Segment, BlueConic, Tealium or similar is highly desirable
- Experience in conversation intelligence is a plus
- Experience with pricing and packaging is also a plus
- Excellent analytical, problem-solving, and decision-making skills
- Strong ability to translate complex data concepts into actionable strategies and solutions
- Proven experience leading cross-functional teams and managing stakeholder relationships effectively - ideally at multi-product companies
- Exceptional written and verbal communication skills, with the ability to present complex information clearly and persuasively
- Well versed in agile methodologies and tools and experience working in an agile/scrum environment
- Demonstrated skills in gathering detailed requirements, identifying elegant solutions to complex problems, organizing resources, and scheduling risk management
- Ability to thrive in a fast-paced environment where continuous improvement and innovation is key
- Strong technical aptitude, business sense, product common sense, and curiosity combined with an authentic love for products, people, and innovation
Salary, Benefits & Perks:
Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:
- Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
- Healthcare - Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
- Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
- Stock options - All employees are invited to ownership in Invoca through stock options.
- Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
- Paid Family Leave - Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
- Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
- Sabbatical - We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
- Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
- Position Base Range - Salary Range $120,000-$160,000 / plus bonus potential
This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.
DEI Statement
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.#LI-Remote
