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Senior Security Analyst

AiseraPalo Alto, California, United StatesOnsite

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.
Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience.

Our team members operate with a high degree of empathy for our customers and each other.Aisera is dedicated to creating secure and innovative AI-driven solutions for enterprises. We are committed to maintaining the highest security standards to protect our customers and their data. We are seeking a diligent and experienced Senior Security Analyst to join our team and enhance our security operations.The Senior Security Analyst will play a crucial role in maintaining the security posture of Aisera. This position will focus on threat intelligence, incident response, and compliance, ensuring that our security measures are robust and effective. The successful candidate will monitor security alerts, analyze threats, coordinate response activities, and ensure compliance with relevant regulations.Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

Key Responsibilities:


  • Threat Intelligence:
  • Monitor and analyze security alerts from various sources to identify potential threats.
  • Conduct thorough threat intelligence analysis to understand emerging threats and vulnerabilities.
  • Provide actionable insights and recommendations to mitigate identified threats.
  • Incident Response:
  • Coordinate and lead incident response activities, including detection, analysis, containment, eradication, and recovery.
  • Document and report on security incidents, including root cause analysis and lessons learned.
  • Develop and maintain incident response plans and playbooks.
  • Compliance:
  • Ensure compliance with relevant regulations and standards, such as SOC2 and ISO27001.
  • Conduct regular audits and assessments to verify compliance and identify areas for improvement.
  • Collaborate with internal teams to implement and maintain compliance requirements.
  • Security Awareness:
  • Manage and conduct security awareness training programs for employees.
  • Develop training materials and resources to educate employees on security best practices.
  • Monitor the effectiveness of security awareness programs and make improvements as needed.

Qualifications:


  • Bachelor's degree in Information Security, Computer Science, or a related field.
  • 5+ years of experience in security analysis, threat intelligence, incident response, or a related role.
  • Strong understanding of security frameworks and standards (e.g., SOC2, ISO27001).
  • Experience with security monitoring and analysis tools (e.g., SIEM, IDS/IPS).
  • Proficiency in scripting and programming languages (e.g., Python, Java, JavaScript).
  • Excellent analytical and problem-solving skills.
  • Strong communication skills, with the ability to convey complex security concepts to technical and non-technical audiences.
  • Relevant certifications (e.g., CISSP, CISM, CEH) are a plus.
  • Experience with FedRAMP is a plus.

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.At Aisera, we strive to design equitable and explainable compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.Bay Area, CA$1 - $1USD

Life at Aisera

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce. Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor 2019; Red Herring Top 100 Global Innovator; 2019 CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research 2019 Hot Vendor; TiE50 2019 Startup Award; and Silicon Review 50 Most Admired Companies for 2019.
Thrive Here & What We Value- Dynamic and fast-paced work environment- High degree of empathy for customers and colleagues- Flexible work arrangements (PTO)- Comprehensive benefits package (medical, dental, vision, 401(k), employment assistance program)- Uncapped commissions with a 50/50 split OTE ($300k)- Emphasis on innovation and growth opportunities- Diverse team with wide range of backgrounds and experiences- Focus on customer satisfaction and empathy- Commitment to equal employment opportunities- Recognition as a leader in the industry
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