About Invoca:
Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.
About the Team:
This team of sellers and account managers is responsible for selling SaaS solutions, signing expansions & renewals, and managing existing clients in the consumer services space.
About the Role:
The Director of Account Management is a hands-on people leader with extensive experience selling SaaS solutions to revenue leaders across enterprise-level business, growing businesses, and developing teams. This role reports to the VP of Account Management.
Responsibilities:
- Lead the Account Management team in achieving and exceeding annual revenue quotas through strategic oversight and proactive management.
- Manage, mentor, and inspire a high-performing team of Account Managers and Senior Account Managers, providing ongoing coaching and professional development.
- Oversee the accurate forecasting of sales goals and key performance metrics, regularly reviewing and analyzing performance data to adjust strategies as needed.
- Create & Refine tactical tools and strategies to optimize team productivity and address emerging opportunities and challenges.
- Design and execute systematic expansion campaigns targeted at existing accounts and key contacts, capitalizing on upselling and cross-selling opportunities within the current customer base.
- Partner with marketing and demand generation teams to align on strategies that support the Account Management team’s growth objectives.
- Travel frequently to major cities across the US and Canada.
Qualifications
- Minimum 5+ years of experience managing an Enterprise SaaS sales team, specifically in Marketing and/or Sales technology.
- Proven track record of achieving and exceeding revenue quotas and managing enterprise revenue growth at scale.
- Proficiency in Salesforce.com is required.
- Exceptional leadership skills with the ability to inspire and drive a high-performance team.
- Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and persuasively.
- Open to giving and receiving feedback in a transparent and collaborative environment.
- Outstanding time management, prioritization, organizational skills, and persistence with a keen eye for detail.
- Strong strategic thinking and problem-solving abilities with an energetic, self-motivated drive to succeed and win.
Salary, Benefits & Perks:
Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:
- Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
- Healthcare - Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
- Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
- Stock options - All employees are invited to ownership in Invoca through stock options.
- Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
- Paid Family Leave - Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
- Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
- Sabbatical - We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
- Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
- Position Base Range - Salary Range $140,000-$160,000 / plus commission potential
DEI statement
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
