If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the role:
As a Cloud Operations Engineer 2, you'll play a pivotal role in ensuring the reliability, scalability, and performance of our systems. You will work closely with cross-functional teams to identify and resolve infrastructure issues, optimize system performance, and implement automation solutions to streamline processes. This role presents an exciting opportunity for individuals with 4+ years of experience in site reliability engineering to further develop their skills and make a significant impact in a fast-paced environment.
Why should you want to work at Kong?
We are on a quest to build a $10b+ software company over the next few years and need YOUR help!Why APIs Matter? APIs have been enabling innovation for decades!Strong VC team, Series D, strong year-over-year revenue growth!Technical Leadership - We are recognized as the leader in innovation in the connectivity space.Marco, our CTO/co-founder - “We are the Cisco of L4 and L7” - CUBE Conversation, March 2021We are the leading innovator in the connectivity space!Amazing Team & Culture - Come be a "Konger" and find out what we mean.Great Place to Work Certified in 2020 & 2021 Best Workplaces in 2022Customer Fireside Chat with Rabobank | API Summit 2023Building Great Products - Learn why the world's largest companies love our tech!Kong Named a Leader in the 2023 Gartner Magic QuadrantOver 250m+ downloads of our open-source API gateway! Over 60k+ stars on GitHub between Kong API and Kong Insomnia!This opportunity is hybrid with 3 days in office and 2 days work from home
Key Responsibilities
- Troubleshooting and resolving issues: Identifying and addressing technical issues, such as performance bottlenecks or system failures, to minimize downtime and maintain service continuity.
- Automation and scripting: Developing and implementing automation scripts and tools to streamline operational tasks, improve efficiency, and enhance scalability.
- Collaborate with software development and operations teams to design, implement, and maintain highly available and scalable infrastructure solutions.
- Monitor system performance, troubleshoot issues, and implement proactive measures to prevent downtime or service disruptions.
- Develop and maintain tools for automation, monitoring, and deployment to improve efficiency and reliability.
- Participate in incident response and post-mortem analysis to identify root causes and implement preventive measures.
- Continuously evaluate and optimize system performance through capacity planning, performance tuning, and infrastructure upgrades.
- Stay updated with industry best practices and emerging technologies to drive innovation and improve system reliability.
- Work in a 24/7/365 service environment with On-call responsibilities
- Willingness to work in 2 shifts to ensure coverage and overlap with both European and United States time zones. Flexibility in working hours may be required to participate in on-call rotations and address critical issues outside of regular business hours.
What you'll bring
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 4+ years of experience in site reliability engineering, infrastructure operations, or related roles.
- Proficiency in scripting and automation using languages such as Python, Shell, or Go.
- Hands-on experience with cloud platforms such as AWS, Azure, or GCP. - Strong understanding of Linux/Unix systems and networking concepts.
- Experience with containerization technologies like Docker and orchestration tools like Kubernetes.
- Knowledge of monitoring and logging tools such as Prometheus, Grafana, ELK Stack, or similar.
- Excellent problem-solving skills and the ability to thrive in a fast-paced, collaborative environment.
- Strong communication skills with the ability to effectively interact with cross-functional teams.
Bonus Points:
- Certification in cloud technologies (e.g., AWS Certified Solutions Architect, Azure Administrator Associate).
- Experience with a Container orechstration platform (eg. Kubernetes)
- Experience with infrastructure as code tools such as Terraform, Ansible, or Puppet.
- Familiarity with CI/CD pipelines and version control systems like Git.
Kong has different base pay ranges for different work locations globally, which allows us to pay employees competitively and consistently in different geographic markets. Compensation varies depending on a wide array of factors, including but not limited to specific candidate location, role, skill set and level of experience.
What is a Konger?
We are a group of makers, thinkers, and doers focused on helping today’s developers build tomorrow’s technology. Our teams work on the bleeding edge of API innovation to provide our users with a central nervous system for data and services. We put design at the heart of everything we do, and we’re relentlessly focused on creating beautiful experiences for our customers. That’s why technology companies, major banks, e-commerce innovators, and government agencies put Kong in front of their most important web applications. We believe in the power of Open Source and everything it stands for.
That’s why developers around the world enthusiastically contribute on top of our open-source platform. We are passionate about solving challenges that will fundamentally shape the future of technology, and we’re looking for the right people to join us on our mission. If you believe in taking ownership of your work, making an impact, and having fun along the way, we would love to talk to you.
Kong Core Values:
Be Inclusive. We work together from anywhere to achieve our common goals. Our differences make us stronger. Be Authentic. We are genuine, principled and confident without arrogance. Show respect and kindness, especially in tough moments. Be Relentlessly Resourceful. We work with purpose, obsession and grit. It takes muscle to do hard things and doing hard things build muscle. Be Customer Obsessed. We care. Customers are everything, we put them at the center of everything you do. We are all empowered to make an impact. Be Curious.
We value ideas over hierarchy. Never accept the status quo. We make bold bets, fail, and learn everyday. There is always a way. Be an Owner. We are drivers not passengers and own the quality and outcomes of our work.
About Kong:
Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). Loved by developers and trusted with enterprises’ most critical traffic volumes, Kong helps startups and Fortune 500 companies build with confidence – allowing them to bring solutions to market faster with API and service connectivity that scales easily and securely. 83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind! For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.We are an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this job
