When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain’s automated, customizable platform provides a seamless applicant experience for workers, while ensuring organizations can scale and manage their frontline talent.
We’ve helped hundreds of companies like Stitch Fix, GoPuff, Fetch, and sweetgreen to hire, onboard, and manage over 14 million workers in more than 75 countries.In 2022, we closed $185M in our Series C, led by SoftBank and B Capital.Join our growing team of highly collaborative, ambitious, and forward-thinking Fountaineers as we empower our hundreds of customers and millions of frontline workers around the world.Let’s elevate frontline work together.
The Challenge:
Are you excited about building products that transform the hourly workers’ experience for the better?At Fountain (Worker Experience hub), we are dedicated to establishing a global standard that enhances the lives, engagement, and retention of frontline workers across industries. Our platform, designed for mid-market and large employers, is flexible and scalable to meet the unique needs of any organizational structure.Driven by a continuous learning and innovation culture, we are committed to operational excellence and offering a user-centric, data-driven, and mobile-first design that ensures an enhanced worker experience.
Our living strategy embraces adaptability, ensuring our platform evolves with the market making sure frontline workers always feel more than ‘just a number.’
The Role:
As our new Product Manager, you will join a small product team in charge of continuously expanding and improving our products offering: you will have the ownership over at least 2 products.We're looking for a product manager who can understand, prioritize, define, and launch products & features that delivers our value proposition to our customers and their hourly workers. The ideal person is a creative problem solver with a doer mindset - who finds joy in imagining and creating intuitive user experiences for uses cases ranging from B2B Mid-Market to complex Enterprise structures.
What you'll be doing:
Product Strategy & Prioritization
- Define and articulate a product strategy to deliver the vision & business objectives while staying ahead of market trends
- Work with engineering, design, customers, and internal experts to ideate & develop new products
- Continuously research and gather customer feedback to build features that are impactful and bring value to our customers
- Prioritize product features and scope to maximize value and business impact
Product Development
- Collaborate with the Innovation Labs to research products opportunities via consumer research
- Work with design, CX, engineering to ideate new products/features and create a demo-able prototypes
- Collaborate with design to define optimal user journey, user experience, and usability throughout the product
- Continuously iterate on the product by integrating and managing a close feedback loop with customers & internal stakeholders
- Define products requirements for engineering handover
- Partner with engineering and QA to monitor product delivery and ensure the requirements & UX are met
Product Launch & Lifecycle
- Collaborate with internal stakeholders including executives, sales, and marketing teams to define go-to-market strategies and drive product adoption
- Gather feedback and insights from customer-facing teams to rapidly iterate on product improvements and identify upsell/cross-sell opportunities
- Work closely with customer support to address product issues, resolve customer escalations, and drive customer satisfaction
What you should bring:
- 4+ years experience as a Product Manager in strong UX-driven B2B SaaS organizations
- Proven track record of successfully launching and managing high-impact products throughout their lifecycle
- Strong strategic thinking and problem-solving abilities
- Strong analytical skills with the ability to use data to drive decision-making
- Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams
- Eagerness to roll up your sleeves to do what’s needed to deliver in a fast-paced, dynamic environment
- Technical knowledge of integrations to ensure smooth collaboration with engineering (APIs, webhooks)
- Ability to wireframe and define optimal user journey and touch-points
Nice to have
- Previous experience in a Product Led Growth company
- Knowledge and/or previous experience in the HR tech industry
Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. What do you have to lose?
Fountain offers an incredibly unique work environment.
We employ a diverse team all over the world. Each Fountaineer is given the freedom to do their best work from wherever they choose. We also understand the importance of in-person connections and hold in-person meetings with your team and meet annually as an organization to build our relationships and focus on the future of moving Fountain Forward. The benefits we offer in the United States include competitive health plans and a retirement plan. Some Fountain-wide perks offered to all employees across the globe include a flexible vacation policy, paid holidays, monthly lunch stipends, annual allowances for ongoing education related to your profession and career advancement, along with home office, cell phone, and wellness reimbursements.
Fountain is a global employer, so some benefit offerings will vary from country to country.Fountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.For information about how we use your information and the rights you have with respect to your information, visit our Privacy Policy.#LI-Remote
