At Rinsed, we are building software to run the $15bn Car Wash industry.
We're a B2B SaaS company, providing car washes with all the tools they need to transition to a subscription model. Modern car washes are fully-automated tunnels that can wash over 200 cars/hr, and they are moving from selling single washes to all-you-can-wash subscriptions. We are giving this $15bn underserved market the tools to manage and grow their subscription revenue.We are a small team, who just raised our Series B from VMG Technology in addition to our Series A from Founder's Fund and Bedrock Capital.
We are currently installed at over 1,800 car washes nationally helping to manage more than 5 million car wash memberships. What we've built so far is just the beginning. Get to be part of the founding DNA of building a great product, a great culture, and a great company!We are seeking a detail-oriented, self-motivated candidate who is excited to work at a fast-growing startup as an Implementation Manager, Salespath. The primary focus of this role is to ensure a smooth and successful onboarding experience for new customers using the Rinsed Salespath platform, our in-driveway salesperson enablement and management tool.
A typical day for this position at Rinsed includes the following:
- Own and execute the customer onboarding journey from start to finish
- Serve as the post-sales, first impression of the Rinsed brand
- Become an expert on the Rinsed Salespath application and provide training and support to ensure proper use of the software
- Coach customers on operational changes and how to hold their employees accountable while using Salespath tools
- Identify and troubleshoot any issues that may arise during the onboarding process
- Ensure customer satisfaction by proactively addressing any concerns and in a timely manner
- Continuously gather and communicate feedback from customers to improve the onboarding process and the product
- Collaborate cross functionally with internal technical resources on the more technical aspects of the onboarding process
- Be the go-to point of contact for customers starting their Rinsed journey
About You:
- You have a Bachelor’s degree or equivalent work experience, with 3+ years of experience in customer onboarding, customer success, customer support, or a relevant role
- Experience with onboarding processes involving both software and hardware a plus but not required
- You have experience in a SaaS environment
- You are a multi-tasker and self-starter, with strong time management and prioritization skills
- You are passionate about helping customers get the most out of the Rinsed platform
- You care deeply about the success of each customer, their clients, and your teammates
- You have strong communication and problem-solving skills
Our Investment in You:
- Competitive salary and benefits including unlimited PTO, health / dental / vision insurance, and more
- Opportunity to shape the future of Rinsed and make a significant impact in the role
- Work closely with our founders and leadership team to drive customer onboarding strategy and execution
- Be part of an incredible team with a great blend of hustle, productivity, and fun
Salary Range$130,000 - $150,000USDRinsed embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.
If you need assistance or an accommodation due to a disability, you may contact people@rinsed.co.
