First Orion is a leader in the call protection, call identification and call management industries, focusing on data-driven call transparency across the entire calling experience. We develop world-class data and technology solutions that help our business partners increase customer satisfaction, reduce risk associated with fraud and compliance, and yield more profitable calling solutions. Our applications and in-network services provide call and text blocking, spam and robocall tagging/blocking, call enhancement, caller identification, caller categorization, directory assistance and complaint filing with regulatory agencies in the US and abroad. First Orion protects and enhances the call experience for millions of consumers, provides solutions to some of the largest mobile service providers in the world, and features leading brands in the communication industry with headquarters in Little Rock, Arkansas and offices in Bellevue, WA, London, England and Dubai, UAE.
This role focuses on working with First Orion's carrier customers and internal engineer teams on designing carrier grade network solutions, creating and presenting call flows and working with escalations with our customers and partners.
What you will be doing:
- Develop a working knowledge of the industries that First Orion covers
- Effectively articulate the value of First Orion products and services
- Work with customers to support lab trials, both in First Orion and customer labs
- Understand customer networks/protocols to ascertain the best integration points for First Orion solutions
- Participate in design sessions for various network automation tooling and projects
- Participate with Engineering teams on design and architecture
- Study trends, and participate in capacity planning and scaling adjustments for capacity of components, resources and sessions
- Develop Architecture diagrams of integration points for First Orion solutions in customer networks
- Help support integration of other First Orion products with Customer’s network elements and solutions, including OSS/BSS, performance management, customer provisioning and Operations
- Develop a clear understanding of First Orion’s compliance policies and any customized client compliance protocols
- Test plan creation and completion
- Monitor and analyze system performance, identify issues, and implement solutions
- Create and maintain documentation for First Orion systems and processes
- Resolve network and system issues and provide technical support to end-users
What you will need:
- Minimum 1 year of Technical Operational experience with service provider networks
- Demonstrated ability to communicate effectively and persuasively, both verbally and textually
- Strong oral and written communication skills
- Demonstrated ability to work in a team atmosphere
- Possesses excellent time management skills
- Initiative and ability to handle increasing responsibility over time
- Ability to utilize superior analytical and critical thinking skills
- Superior organizational skills
- Knowledge of Data Communications concepts and IP Networking
- Working understanding of networks, telephony, and VoIP/SIP protocols
- Conceptual knowledge of API usage and operation
- Understanding of certificate management and deployment
- Familiarity with Wireshark
- Basic UNIX administration skillset
- Proficient with MS Office products
Bonus Skills
- Python
- Databricks
- SQL
- AWS infrastructure
- SIP call generation tool
- FCC STIR/SHAKEN requirements
- RFC 3261 SIP protocol experience
- BASH scripting
Company Benefits:
Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!
Learn More About First Orion:
First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.
- First Orion has been voted a Great Place to Work with top rankings in every category.
- Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.
- First Orion Culture Cornerstones are at the core of everything we do here.
Disclosure:
First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice, based on the changing needs of our business. At this time, we are not able to sponsor visas, such as H-1B, for this particular position. First Orion is interested in every qualified candidate who is eligible to work in the United States.
First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.
