Director, GTM Systems and Process

Responsibilities:

• Develop and execute a comprehensive GTM systems strategy aligned with company objectives, ensuring seamless integration with existing platforms and processes. 
• Project manage and guide a project team of internal stakeholders and external consultants. 
• Manage and optimize end-to-end GTM processes, including lead routing, sales forecasting, quote to cash, customer onboarding, and renewal management and retention.
• Lead the evaluation, selection, and implementation of GTM technology solutions. 
• Establish and monitor key performance metrics to measure the effectiveness of GTM systems and processes, driving continuous adoption and improvement. 
• Collaborate with cross-functional teams to define and document business requirements, ensuring alignment with stakeholder needs and objectives. 
• Provide leadership and foster a culture of innovation, collaboration, and accountability. 
• Oversee data integration flows between systems such as Salesforce, CPQ, IronClad, NetSuite, HubSpot, etc., and other internal operations systems.   
• Stay current with industry trends, best practices, and emerging technologies in GTM systems and revenue operations, leveraging insights to drive strategic decision-making. 
• Support company M&A efforts as relates relevant systems, data and processes.
• Create & maintain information system documentation. 
• Coordinate with sales enablement on end-user training and best practices.
• Oversee security, roles, and permissions for all GTM systems. 
• Other duties and projects as assigned. 

Qualifications:

• Bachelor's degree in business, marketing, or a related field 
• Current Salesforce administrator certification
• 7+ years working with RevOps, GTM systems, processes, and tools. 
• Experience with enterprise business applications, including ERP, CRM, and compatible integration tools. 
• Requires excellent project management, written, and verbal communication skills, excellent prioritization, responsiveness, and customer service. 
• Ability to gather and use data to inform decision-making and persuade others. Must work effectively in an unstructured environment requiring new perspectives and creative approaches 
• Must possess business acumen, analytical, troubleshooting, problem-solving, and project management skills 
• Exceptional interpersonal skills with demonstrated ability to present technical content to general audiences and develop trusted relationships across stakeholders 
• Understanding of core business processes in a B2B technology environment across sales, marketing, product development, customer support and success, professional services 
• Experience with companies that have grown through acquisition and require rationalization, consolidation, and integration of multiple business systems. 

The compensation range for this role is specific to the United States and takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skill sets, training, licensure and certification, and experience. A reasonable estimate of the base salary for this role would be $140,000-$165,000 (can be flexible based on experience) plus applicable bonus/benefits offerings, etc. as those similarly situated within the Company.