At Bringg, we are on a mission to help foster employee talent as we work towards common goals. To facilitate both group and individual success, we have built an open, safe, fun environment that emphasizes teamwork and allows every member of our team to stretch, grow, and reach their potential.
We are the delivery orchestration platform: a hyper-growth, innovative global technology company that was founded to help enterprises thrive in the age of Amazon and meet their ever-growing customer expectations.Within the Zenkraft solution, we work with the world’s leading brands in Retail, Healthcare and Manufacturing, and have partnered with Salesforce for a 100% native managed package. We work with over 80 carriers globally to provide transparency for shipping, tracking, rate shopping and returns. As a Technical Support Engineer, you will play a crucial role in providing exceptional technical assistance and support to our customers, ensuring their satisfaction and success in utilizing Zenkraft's solutions.
This Is What You Will Do:
- Serve as the first point of contact for customer technical inquiries and support requests via Salesforce Cases.
- Troubleshoot and resolve technical issues related to Zenkraft's products and integrations, including but not limited to Salesforce and various shipping carriers' API requirements.
- Collaborate closely with the development and product teams to escalate and resolve complex technical issues in a timely manner.
- Document and maintain a knowledge base of technical solutions, best practices, and troubleshooting techniques for internal and customer reference.
- Proactively identify opportunities for process improvement and contribute to enhancing the overall customer support experience.
- Provide training and guidance to customers on product functionality, configurations, and troubleshooting techniques.
- Participate in ongoing learning and development activities to stay updated on Salesforce capabilities, Zenkraft's product offerings and industry trends.
This Is What You Need:
- A customer first mentality with courage, curiosity and empathy.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Proven experience in a technical support or customer-facing role, preferably in a software or SaaS environment.
- Strong proficiency in Salesforce administration and configuration.
- Solid understanding of web technologies, APIs, and integrations.
- Excellent problem-solving skills and ability to think analytically under pressure.
- Exceptional communication skills, both written and verbal, with the ability to convey technical concepts to non-technical audiences.
- Experience working in an Agile environment is a plus.
- Salesforce certifications (e.g., Salesforce Administrator, Salesforce Developer) are desirable but not required.
Nice to Have:
- Experience with Monday.com, JIRA, Confluence, Slack and Postman
- Fluency in Salesforce Development
