People Operations Manager

Lightspark is the easiest, most reliable, enterprise-grade gateway to the Lightning Network, enabling money to move just like bits and bytes do on the Internet. Lightspark services aim to be the fastest, lowest cost, easiest and most reliable way to send and receive payments globally using Lightning. We want to  deliver open payments for the Internet at scale and we’re laser-focused on solving real problems for our customers with best-in-class innovative software solutions.  We aim to help businesses around the world benefit from real time payments and build amazing new experiences for themselves and their customers. Lightspark is headquartered in Los Angeles but serving the world.

Key Responsibilities:

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  Develop and advance the People Operations infrastructure in order to support business growth  and provide an exceptional employee experience across the employee lifecycle
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  Support the Chief People Officer with designing and implementing programs that enhance employee engagement, satisfaction, and retention for the long term
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  Manage and continually improve our compensation and benefits programs to ensure they are competitive and aligned with our company's goals and values. Handle benefits administration, payroll oversight, leave management, relocation and immigration processes.
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  Ensure that the company complies with all relevant labor laws and regulations. 
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  Develop and maintain policies and procedures to support a compliant and ethical workplace.
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  Identify key metrics and support the build out of data and analytics to drive People decision-making and measure the effectiveness of People initiatives.
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  Support the identification and manage the implementation of HR systems to ensure seamless operations and accurate data management
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  Build KPIs and metrics to support how we address and resolve employee queries and requests promptly and efficiently
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  Partner with the Chief People Officer to build long term strategies for People infrastructure
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  Assist managers in managing employee relations issues, offering guidance and best practices to maintain a positive and productive workplace culture
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  Proactively identify ways to continuously innovate and improve HR practices and processes
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  Maintain a very high level of confidentiality and attention to detail in all HR operations and documentation.
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  Be a great teammate and collaborator, working effectively with colleagues across the People team, cross functional partners and leadership

What you’ll have:

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  8+ years of experience in a similar People Operations or HR role, preferably in a tech or fintech company that has seen scale
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  Experience working in a startup environment building programs from scratch
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  Strong systems experience including vendor management (PEO, third party payroll), HR systems assessment and implementation, data management, reporting, KPI identification
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  Demonstrated ability to build,  implement and communicate HR policies
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  Experience with total rewards including compensation methodology and support and benefits selection and management
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  Deep knowledge of HR best practices, employment laws, regulations and compliance requirements
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  Ability to influence and build trusting relationships at all levels of the organization
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  Experience in program and change management
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  Exceptional communication and interpersonal skills, with the ability to effectively convey information and build trust with employees
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  Demonstrated experience in managing employee relations and resolving workplace issues
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  Highly numeric with a proven ability to maintain a high level of accuracy and detail in all People Operations tasks.
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  Experience working cross-functionally with finance and legal teams
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  Entrepreneurial spirit with the ability to innovate and apply a modern approach to building successful people operations
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  This role is based onsite in Culver City, Los Angeles and the People Operations Manager will need to be located in or willing to relocate to Los Angeles.