Implementation Specialist - NAMER

About this role:

Role requirements:

• 
  Implementation & Project Management: You have extensive experience managing and executing implementation and onboarding projects (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed upon expectations).  You keep the team on track to ensure milestones are met.
• 
  Customer Centricity: You are adept at understanding customer needs and tailoring implementations to meet their specific requirements.  You build strong customer relationships by maintaining high levels of engagement and communication; you’re the customer’s proactive guide and advocate throughout the implementation period.
• 
  Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach.
• 
  Technical Proficiency: You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies; you are technically curious and creative.
• 
  Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value.
• 
  Innovative & Principled: You proactively address thematic customer opportunities and improve our processes accordingly.  You don’t rely on ‘I’ve seen this done’ but instead think critically to solve problems.
• 
  Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress.

You could be a great fit if:

• 
  📣 You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes.
• 
  🎧 You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs.
• 
  📈 You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions.
• 
  ⚡️You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy.
• 
  🔍 Your peers describe you as detail oriented and technically proficient. You take pride in internal operations.
• 
  📊 You are data-driven. You use metrics and analytics to inform decisions and measure success.
• 
  🌍 You are adaptable. You can navigate changes in a fast-paced, evolving environment.
• 
  🧑‍🏫 You love to coach. You see every teaching moment as an opportunity and are excited to help our customers grow.

You might not be a great fit if:

• 
  You prefer an in-person role over remote.
• 
  You are less interested in customer-facing roles that require both technical and interpersonal skills.
• 
  You are accustomed to defining ideas and strategies, yet not responsible for their execution.
• 
  You prefer working with a simple product (such as a point solution).
• 
  You prefer exclusively to build (rather than build, iterate, optimize).

Our Philosophy

• 
  We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell.
• 
  We want to offer deep expertise whenever we interact with prospects and customers.

• 
  We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.

The Interview

• 
  30 min - Recruiter Screen with Talent Team
• 
  45 min - Interview with Head of Strategic CS
• 
  Practical Exercise
• 
  Final Round:
• 
  45-60 min - Interview with Head of Startup CS & Implementation Specialist
• 
  45-60 min - Interview with Head of Contract Management & Head of Support
• 
  30 min - Interview with VP of Customer Success
• 
  10 min - Closing Questions with Hiring Manager

Benefits

• 
  You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
• 
  You get to sell a product that our prospects & customers are truly excited about.
• 
  Competitive compensation is offered.
• 
  10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
• 
  Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
• 
  Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
• 
  Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
• 
  $100/month education budget with more expensive items (like conferences) covered with manager approval