The Customer Success Manager will be a key player in ensuring the overall success and satisfaction of our clients. This role involves understanding the basic technical aspects of our products, collaborating closely with customers, and driving initiatives to maximize the value they receive. The successful candidate will have some technical background, exceptional communication and organizational skills, and a passion for customer success.
Role & Responsibilities:
- Manage the entire customer lifecycle from onboarding and growth
- Act as the primary point of contact for Unlayer’s clients and serve as trusted consultant to optimize and expand value delivered through Unlayer products and services
- Meet and engage with customers on a regular basis sharing product updates, handling renewals and answering general questions
- Apply in depth knowledge of the customer’s business, the Unlayer product and technical expertise to drive and increase adoption
- Serve as the voice of the customer to address feedback and share across internal teams, including product and development.
- Identify, develop and implement repeatable processes across portfolio of customers to maximize product adoption and achievement of customer’s business objectives
Qualifications:
- Bachelor's degree in a relevant field or equivalent practical experience
- Proven experience in a technical customer success or account management role
- Exceptional communication, organization and interpersonal skills
- Proven ability to manage and grow customer accounts
- Customer focused with a passion for ensuring customer success
- Basic understanding of HTML, CSS, Javascript & SDK a plus
- Must be able to work between East Coast and Pacific Time hours
