Lock Desk Analyst
Department: Operations
Team: Lock Desk
What Sets Us Apart
At UMortgage, we have a customer-centric, service-based approach. We primarily focus on home purchases, providing an emphasis on consumer education, real estate agent relationships, and a personalized experience for home buyers. Our goal is to empower our team members to provide a best-in-class experience at all times while prioritizing long-lasting relationships.
What We Need
UMortgage is looking for a driven, detail-oriented, and communicative Lock Desk Analyst to join our growing Operations Team. As the Lock Desk Analyst, you will own all aspects of the lock desk process, from performing lock requests and price exceptions and working with third party lenders and investors. The ideal candidate will have the perfect combination of an analytical and customer-oriented mindset, with a strong work ethic and eagerness to learn. Are you looking for a unique opportunity to play an integral role on a rapidly growing team? Apply today!
What You’ll Do
- Process new and follow-up rate lock requests and pricing changes from our Loan Origination and Portal Software.
- Provide firm guidance and support to the loan origination staff allowing them to focus on customer contact and analysis of new transactions.
- Provide support to outside sales and operations team members on all pricing-related matters through phone calls, emails, and ticket inquiries.
- Monitor and report P&L.
- Work closely with sales, processing, underwriting, closing, and leadership to ensure that loans in the pipeline are sold quickly and accurately.
- Confidently communicate with team members of various departments and experience levels, providing insight on process improvements and corrective actions.
- Monitor and report on locked pipeline activity, including lock expiration dates.
- Identify and troubleshoot pricing system issues, working closely with IT and leadership to propose solutions.
- Responsible for assisting with additional training for lenders.
- Communicate with Inside and Outside Loan Originators via email and phone regarding product/pricing scenarios (ie. pricing loan quotes, competitive price matching, etc.) as well as assume the position of main point of contact for third parties.
- Additional responsibilities related to business needs.
What You Need
- 1-4 years of experience in mortgage banking/lending or financial services role.
- Strong organization, analytical, and communication skills.
- Ability to multitask in a fast-paced environment with tight deadlines.
- Strong work ethic with a career-driven mindset.
- Exceptional follow-up and problem-solving skills.
- Advanced MS Office skills, with a special focus on Excel.
- Bachelor's degree in Accounting, Finance, Economics or Mathematics a plus.
What You’ll Love at UMortgage
- Health benefits
- Dental Benefits
- Vision Benefits
- FSA/HSA accounts
- 401k/ Roth IRA
- 17 Days of PTO, 7 Federal Holidays and 2 Floating Holidays
- Working with one of the top 100 fastest growing companies in America, ranked #88 on the Inc. 5000 list for 2024
- Working with teams and offices across the US
- Our “Get Better Everyday” Culture
- Team Member Ownership options
- Accelerated Career Growth
