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IT Service Desk Consultant (Nightshift)

This job is no longer open

About Us:


DelCor Technology Solutions, a privately heldconsulting firm based in Silver Spring, MD,has been providing technology consulting and IT support to associations and nonprofits for more than 35 years. Our success has been driven by our unmatched dedication to our clients and our goal to be an ideal workplace for our employees.We admit,we’re not shy about what makes us special. We have an outstanding team comprised of highly qualified and motivated individuals who really know their stuff. We’re intimately familiar with the 501(c) community, which allows us to truly understand our clients’ needs and objectives.At DelCor, we’re focused on building long-term relationships both with our clients and among our staff.

While our team has the technical chops to get any project done, what sets us apart is our ability to merge customer service with technical know-how. We bring our DelCor values to every client, project, meeting, and event. In the association space we’re known as the people who offer technical expertise and strategic guidance, but as a team we like to get together and work on community projects, have baking competitions, or even jump out of airplanes—don’t worry, that’s not a hiring requirement.

About the Role:


The ITSD Consultant - Nightshift role installs, configures, maintains, and troubleshoots networks and associated assemblies by performing duties personally. The responsibilities of this position are essential in supporting DelCor’s mission of helping association, nonprofit, and foundation clients add value to their communities.It is essential for the ITSD Consultant to develop successful client relations by providing strong initiative, listening, and rapport-building skills, cutting-edge IT knowledge and experience, and time-sensitive solutions with the ability to communicate effectively.

Preferred Experience:


  • 3+ of recent hands-on experience working in help desk or service desk environment 
  • Microsoft LANs MCSE 2008 or greater
  • Recent hands-on experience with Windows server (2012 and 2016) and workstation (Windows 7,8, and 10) environments is 
  • Experience with Office 365 or Exchange server 
  • Proficiency with Active Directory, domain controllers, IP addressing, DNS, VPNs, and remote access
  • Recent experience administering Windows Server, Exchange Servers, Citrix Metaframe, Windows Terminal Server, and Firewalls (e.g., Sonicwall, CISCO) is highly desired
  • Experience with MSP and RMM tools is highly desired
  • Experience supporting users, network devices, and servers remotely
  • Must be willing to work nightshift including potential weekends

Our Exceptional Benefits and Perks


Becoming part of the DelCor team means joining a culture that truly values and respects your contribution. We know that our decades of success wouldn’t be possible without staff who feel supported and emboldened to be creative in their work.  We've carefully curated a suite of benefits and perks designed to support and reward our valued employees:

  • 17 Days of PTO in the First and Second Years
  • PTO Increased to 23 Days After Two Years
  • 10 Federal Paid Holidays and 1 Floating Holiday
  • Charity PTO Day
  • 401k Savings Plan + Matching
  • $35 Monthly Cell Phone Benefit
  • $300 Work from Home Stipend for New Employees
  • Health, Dental, and Vision Insurance
  • Company-Sponsored HRA Plan
  • Paid Parental Leave
  • Mileage Reimbursement
  • Professional Development and Certification Reimbursement and Recognition
  • Employee Referral Program
  • Short-Term and Long-Term Disability Costs Covered 100% by DelCor
  • Employee Assistance Program
  • Bereavement Leave
  • Family and Medical Leave
  • Optional Critical Illness, Accident and Injury, and Hospital Indemnity Benefits
  • $25,000 Life Insurance Coverage

This job is no longer open

Life at DelCor Technology Solutions

We are DelCorians: ever curious, a little nerdy, and driven to exceed expectations. Propelled by our IT Maturity Model, DelCorians leverage technical expertise, market intelligence, and association acumen to help associations and nonprofits achieve their mission, vision, and business goals. Our award-winning staff are adept at the business of associationsas individuals we have more than 200 years of experience working directly in associations and as DelCorians we've helped more than 700 organizations globally achieve progress through technology. Our enduring commitment to associations includes title sponsorship of Association Forum's SmartTech Conference and ASAE Foundation's Technology Success and Readiness Study, among countless contributions and awards. Contact us to learn how DelCorians can help you achieve progress with: Technology Assessments, Digital Strategy, System Selection & Project Management, CIO as a Service, Managed IT Services, Cloud Migration & Hosting, and Cybersecurity Assessments. Awards: Association TRENDS Partner of the Year, CEO Loretta Monterastelli DeLuca - 2017 ASAE Academy of Leaders Award, CEO Loretta Monterastelli DeLuca - 2015 AWE Workplace Excellence Seal of Approval - 2015 CRN MSP Pioneer 250 - 2014, 2015, 2016 ASAE All-Star Award - 2003, 2004
Thrive Here & What We Value* Technical expertise & strategic guidance* Deep understanding of 501(c) community* Merges customer service with technical knowhow* Long-term relationships with clients & staff* Exceptional benefits for employees* Encourages creativity in work* Values teamwork and collaboration* Supportive environment for creativity* Respects employee contributions* Decades of success driven by dedication to clients
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