Description
Telecom Engineer
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Telecom Engineer to join our team. This is a full-time position and is onsite at our client's location in
Lakewood, CO.
Roles and Responsibilities:
- Ensure system resources are available by completing daily morning checks of all critical servers.
- Support remote customers by installing Media Gateways (LSPs and SLSs) software and planning routine solutions.
- Support customer communications by providing daily MACs, voice recordings, scripting and call routing support.
- Ensure appropriate resource allocation by completing PBX programming of VDNs, Vectors, Trunk groups and gateways.
- Complete monthly/quarterly maintenance and backups for Telecom servers.
- Manage telephony servers, applications and peripherals by performing day-to-day support operations.
- Ensure most up to date releases and patches are completed on all Linux servers, gateways and VoIP/SIP telephones, to include media module updates.
- Manage ticketing system in response to daily troubleshooting and repairs and complete weekly status reports
- Interact with Avaya technical support and Telecom operations, in support of the maintenance contract.
- Additional duties as assigned
Requirements
- Bachelor's degree in Telecommunications, Computer Science, or a related field
- Minimum of 3 years of experience working as a Telecom Engineer
- Minimum of 3 years working with Avaya Communications Manager, voicemail systems, Call Management System (CMS), and Call Detail Recording (CDR)
- Minimum of 2 years experience with processing tickets in a ticketing system
- Experience with VoIP systems and protocols, particularly Avaya
- Experience with configuring Media Gateways, Port Networks, call routing, trunking, and PBX system administration
- Experience with network infrastructure and protocols
- Excellent problem-solving and communication skills
Benefits
Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation (Astor) is an Equal Opportunity Employer.
Some of our competitive benefits include:
- Medical and dental coverage
- 401k plan with employer contribution
- Paid holiday, vacation, and sick leave
- Metro-check program
- Tuition reimbursement
