Director, Convention Services

SUPERVISORY RESPONSIBILITIES

• ☒ Supervises: Managers, Directors and Contractors
• ☒ Maintain staff by recruiting, selecting, orienting, training, and supervising team members.
• ☒ Plan, assign, and appraise performance; reward and discipline team members, address complaints and resolve problems.

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

• Supervises and manages all logistics for client conventions, conferences, meetings, trade shows, and special events, ensuring seamless execution from setup to tear-down.
• Conducts on-site planning and venue tours to showcase Houston First facilities, highlight their features, and encourage repeat bookings by demonstrating the value and capabilities of the venues.
• Manages staff to ensure all client needs are met, providing guidance, support, and oversight to maintain high standards of service and client satisfaction.
• Conducts regular meetings with general service contractors to foster strong working relationships, negotiate rates, and determine pricing structures for all services provided to clients and exhibitors, ensuring cost-effectiveness and quality.
• Assists sales team with site visits and coordinates special event planning needs as directed by the Vice President of the Convention Center, ensuring all logistical aspects are covered and client expectations are met.
• Works closely with the Directors and VP in the Sales and Client Services department regarding event logistics and pricing, collaborating to develop comprehensive plans that align with client requirements and budget constraints.
• Implements the Emergency Preparedness Plan in the event of an emergency, ensuring the safety and security of all attendees, staff, and assets.
• Serves as liaison with outside emergency/disaster services, coordinating responses and ensuring effective communication and action during emergencies.
• Performs other duties and special projects as required, demonstrating flexibility and a proactive approach to meet the evolving needs of the organization and its clients.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in Business Administration or Hotel & Restaurant Management
• 10 years experience in event management
• 4 years experience in a leadership role
• Certified Meeting Professional (CMP), Certified Diversity Meeting Professional (CDMP), Certified Facilities Executive (CFE), Certified Exhibits Manager (CEM) or Certified Meetings Manager (CMM)

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent computer skills using Microsoft Office Suite - advanced knowledge of Microsoft Word, Excel, and PowerPoint, Ungerboeck
• Proven team leader with a prominent level of energy and motivation
• Counseling skills, with the ability to develop those who report to them
• Effective communication including oral, written, and listening skills.
• Ability to motivate teams to produce quality work in tight timeframes
• Ability to facilitate and participate in group meetings.
• Understanding, yet persuasive and decisive when dealing with others in the organization
• Effective communication including oral, written and listening skills
• Thorough understanding of occupational hazards and corresponding safety precautions

WORK ENVIRONMENT

• ☒No major sources of discomfort; normal office environment
• ☒ Ability to work weekends, evenings, and nights regularly
• ☒ Extra hours are required occasionally to meet deadlines or work events
• ☒ Ability to travel to local/ tradeshows/conventions/ conferences/ training and development (less than 20%of the year)