As part of our Customer Connections Division Airband are now have an opportunity for a Support Desk Technician.
Salary £25,750 + benefits – hybrid working minimum of 2 days based in our Droitwich office
Essentially this position will be responding to customer network issues, involving lots of customer communication, live chat and call resolution plus providing technical support and troubleshooting leading to timely resolution. Working as part of a team of 6 Technicians the role offers a variety of work streams and lots of collaboration to solve any escalations and wider issues plus overseeing resolution process with wider network problems as well as This is a Permanent Hybrid position reporting to our Droitwich Head office at least 2 times per week.
More about Airband:
Airband is an internet service provider bringing highspeed broadband to rural communities across the regions that we operate. Having built the network our strategic focus is to increase our customer connections and we are looking for talented individuals to join us at this crucial time in our journey.
More about you:
• We are looking for a Tech professional, savvy with a good understanding of computer systems, mobile devices and other tech products.• Possess a strong understanding of networking concepts such as TCP/IP, DNS, WAN, and LAN• Proven experience as a help desk technician, 2 Line or other customer support role• Working knowledge of wireless and fibre networks is desirable but full training will be given.• Ability to remain calm in stressful environments.• Great organisational skills and the ability to prioritise.• A real awareness and understanding of collaborative communication and Team spirit.• Customer-oriented and an interest in emerging sector specialism and trends.
What will the Role involve:
Responding to customers via email, live chat or phone and answering their network queries.Working as part of a team to identify solutions 2nd Line solutions.Monitoring the network and responding appropriately.Troubleshooting customers’ network issues over the phone, organising service calls.Completing customer processes to log information.Help Airband expand by selling the product when possible.Always providing an exceptional customer service experience.
Airband Benefits
- Competitive Salary.
- 25 days of paid leave a year rising to 30 plus bank holidays with service.
- 5% Airband pension plus a minimum 3% employee contribution.
- Customer referral bonus - a thank you for every customer you send our way.
- We offer hybrid working – a mix of working from home and in the office.
- Free Broadband - If you are in our coverage, you can benefit from free broadband with us!
- 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.
- Car financing scheme, Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)
- Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!
- Refer a friend reward scheme – a selection of great rewards to choose from!
Pre-employment checks
Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving license may be required for positions that require you to be out in the field as part of the role.
Agencies Please Note: Airband are not looking to engage in Recruitment support for this position.
