VP, Account Management & Renewals

HUMAN was founded in 2012 in a Brooklyn sci-fi bookstore by Tamer Hassan, Michael Tiffany, Dan Kaminsky, and Ash Kalb. Our humble beginnings led to the creation of the Human Defense Platform, the backbone of all our products that safeguards enterprises from sophisticated bots, fraud, and account abuse. Today we verify the humanity of more than 20 trillion interactions per week for some of the largest companies and internet platforms. 

Our hacker roots still permeate everything we do. You will be a part of the HUMAN front line in our commitment to protecting companies (and in turn, their customers) from both revenue and reputation risk caused by digital attacks. However, HUMAN is not the center of this story. Humans like yourself are. We firmly believe in putting people first. This approach spans our extensive total rewards package, inclusive of competitive compensation, benefits, stipends - as well as our  day-to-day culture - to ensure every human is empowered to do the best work of their life. We want to hear about the marathon you’re training for. We want to see pictures of your pets. We want to know your favorite robot (we have many).

 Even if you’re not a conventional “hacker” we can assure you that you are a hacker in your own right. We want to work with people like you who break down problems to build up better solutions. That’s what makes us HUMAN. You’ll be joining us at an exciting moment in the HUMAN story: we joined forces with PerimeterX in a market-changing merger, as well as recently acquired clean.io to enhance the Human Defense Platform. Together under the HUMAN brand, we will disrupt the economics of cybercrime. We hope you can join us in that mission.

What You'll Do:

• Lead and manage the Account Management and Renewals functions, including the development and execution of renewal strategies, upsell and cross selling of existing customers, processes, and initiatives, while embodying HUMANs core values
• Develop and implement best practices for customer contract renewals and uplift, ensuring timely and successful renewals with high customer satisfaction
• Develop and execute a renewal strategy to maximize customer retention and revenue growth.
• Work with team and customers to assess needs and develop renewal proposals
• Negotiate and close renewals contract and position upsells and cross selling of product portfolio
• Define and track key renewal metrics, such as renewal rates, churn rates, downselling and revenue forecasts, providing visibility and insights to stakeholders
• Provide leadership and guidance to the Account Management and Renewals team, fostering their growth, performance, and professional development while dealing with high value accounts
• Drive process improvements and automation initiatives to streamline and optimize the renewal process and transitional interactions with Customer Success team
• Collaborate with cross-functional teams to ensure alignment with organizational objectives and customer needs
• Advocate for and embody HUMANs core values in all aspects of the role.

Who You Are:

• Minimum 10 years of experience in customer software renewal management, account management, or related roles within the software or technology industry. Experience at scaled companies.
• Minimum 5 years of experience in a people management role, leading and developing high-performing teams.
• Aptitude for automation and workflow procedures
• Exceptional communication and problem resolutions skills and empathy
• Works well and establishes open communication with Customer Success team
• Strong understanding of customer renewal strategies, practices, and processes.
• Proven track record of successfully driving customer retention and revenue growth through effective renewal management.
• Excellent communication and negotiation skills, with the ability to build and maintain strong customer relationships.
• Commitment to promoting HUMAN’s core values and contributing to a positive, inclusive workplace culture.
• Bachelor’s degree or equivalent in Business, Marketing, or a related field.

HUMAN prides itself on being an equal opportunity workplace. We firmly believe in putting people first regardless of who you are, where you come from, how you identify, or who your favorite robot is (we have many). We are on a mission to protect the integrity of the internet for everyone, so we welcome all individuals to come to share their unique experiences and perspectives as we fight against cybercrime together!

With Humans located in all parts of the world, we’ve fully embraced our diversity of thought and are always looking for innovative ways to connect with one another - even in virtual reality! Although New York City is our HQ, we have teams in Tel Aviv, Israel; London, UK; Victoria, Canada; San Mateo, CA; Miami, FL; and Virginia.

We trust our Humans in choosing where they work and how they work. The total rewards package we provide reflects our commitment to our Humans’ personal career development, which includes annual stipends for home office setup, wellbeing, and learning & development. We also offer weekly lunches, dedicated time off, no-meeting Fridays (for our U.S. and Intl. based HUMANs), HUMAN days, and so much more.

We’re constantly trying to anticipate the needs of our Humans to ensure each one of us is equally prepared to do some of the best work of our life. Taking care of one another is part of the HUMAN experience and how we build true HUMAN connections.

If you are an individual with a disability or special need that requires accommodation, please contact us directly.