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Technical Account Manager - Portugal

EnrouteOnsite
This job is no longer open

Description


We are searching for a dedicated and technical-savvy customer support specialist to join our dynamic team. The ideal candidate will be responsible for maintaining a high level of customer satisfaction by providing prompt and knowledgeable assistance, resolving technical issues, and supporting customer inquiries in a timely manner.This role requires a blend of technical expertise, especially within the context of AdTech, and strong customer service skills.

Requirements


Skills:Technical troubleshootingCustomer service and supportEffective communicationProblem-solving and critical thinkingDetail-oriented and organizational abilitiesClient engagement and relationship managementCampaign planning, management, and optimizationData analysis and performance reportingDocumentation and knowledge base developmentAdTech platforms (Ad Servers, DSPs, SSPs, Exchanges)Chrome Developer ToolsJavaScript, HTML, CSSPostman for API interactionsSQL for database queryingCharles Proxy for network traffic analysisFamiliarity with HTTP(S) protocols and web traffic debugging*Responsibilities*- Troubleshoot and resolve issues across AdTech platforms, including ad servers, DSPs, SSPs, ad exchanges, and DMPs.- Facilitate smooth integrations between AdTech solutions and other systems.- Support the complete lifecycle of digital ad campaigns from configuration to optimization.- Utilize data analytics to diagnose campaign issues, enhance, and report performance insights.- Craft and update essential documentation, guides, and training materials for various stakeholders.- Ensure the streamlined operation of AdTech systems, guaranteeing accurate ad delivery and tracking.- Act as a consultant to clients on AdTech best practices.- Maintain transparent communication with all stakeholders, providing consistent updates and ensuring total resolution satisfaction.

Benefits


  • Holidays and Vacations
  • English Classes
  • Certifications
  • Educational agreements
  • Taquitos Rewards
  • Amazon Gift Card on Your Birthday

Equal employment


Enroute is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This job is no longer open

Life at Enroute

We are a group of top-notch gurus that bring together years of experience, cutting edge technology skills and cost-effective frameworks into a single place, we fuse them and deliver a sexy and perfectly fitted solution for all of our partners. https://www.youtube.com/watch?v=wRPe_9ERO4E WHAT WE DO We guide our clients for preparation and execution of critical projects and sourcing plans to: Minimize risks Drive Innovation Ensure the highest ROI Create value HOW WE DO IT Based on our extensive experience and industry standards, we have developed a set of frameworks that allow us to achieve and deliver outstanding results by following our processes. WHAT WE OFFER QA & Testing We leverage framework and extensive cross-industry experience to put in place the best product quality strategy for your product development and maintenance needs. Software Development We provide you with the analysis that will guide software development and implement a strategy to meet your needs. We strive to understand your business so we can create solutions that impact your organization and user experience. Application Maintenance and Support At Enroute, we?ll seamlessly maintain and support your business-critical applications to meet business demands ? all while providing security. 3D-Printing We will take you from the idea to the prototype. Our methodology enables brilliant minds to iterate on their innovations quickly, ensuring that they deliver value quickly. We are experts at digital modeling and 3D printing. Data Management We help companies harness the tools and processes necessary to keep their data viable using our frameworks. From Big Data to Master Data Management (MDM). Inventory Management We provide end-to-end solutions for your inventory and supply chain needs, assuring that once we?ve created visibility, we can standardize the procurement process and optimize material management.
Thrive Here & What We Value- Great Community of Highly Driven, Responsible, Respectful, and Happy People- Care about who you are in the office and as an individual- Positive Impact on WorkLife Balance- Enroute values innovation, social awareness, and making things happen- Flexible schedules and policies that positively impact work-life balance- Great benefits and compensations- Fantastic work environment- Enroute cares about who you are in the office and as an individual- Always Looking for Innovation- You Can Trust Us
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