Who We Are
Ontic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business processes, and collaborators in one place, consolidating security intelligence and operations. We call this Connected Intelligence. Ontic serves corporate security teams across key functions, including intelligence, investigations, GSOC, executive protection, and security operations.As Ontic employees, we put our mission first and value the trust bestowed upon us by our clients to help keep their people safe.
We approach our clients and each other with empathy while focusing on the execution of our strategy. And we have fun doing it.Who You AreWe are in search of a Managed Services Specialist to become an integral part of our team. In this role, you will primarily concentrate on delivering maintenance, configuration, implementation, and support services to enterprise-level clients. The ideal candidate will manage configuring solutions, oversee their implementation, and deliver ongoing support to ensure client contentment. This position presents an exceptional opportunity for an individual with a unique blend of technical and functional expertise to thrive within our dynamic environment
Key Responsibilities:
- Configure custom solutions for enterprise-level clients, focusing on the maintenance component of the service
- Provide on-call support as required for the platforms, both on-site and virtually, for enterprise clients
- Focus on client adoption and retention through proactive support and engagement
- Train new users on platform functionalities and features
- Create customized training materials and upload them to the knowledge space
- Develop custom documents to address specific client needs
- Ability to effectively communicate with both internal teams and external clients
- Set and track objectives and key results (OKRs) focused on client adoption and retention
- Understand the functional aspects of the role, including configuration management and success management
- Possess a blend of technical and functional skills to effectively perform the responsibilities of the position
Requirements:
- Two to Three years of experience in a similar role, preferably within the SaaS industry
- One year of working experience with a SaaS platform in configuration management
- Bachelor's degree or equivalent experience
- Excellent communication and interpersonal skills
- Ability to work both independently and collaboratively in a fast-paced environment
- Experience in tracking resolutions, bugs, and tasks using Jira and Microsoft Excel
$80,000 - $90,000 a yearDon’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions.
If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400 Ontic does not provide sponsorship for employment visas or work authorization for this role. Applicants must be legally authorized to work in the US without requiring sponsorship, now or in the futureRemote work capability; preference for candidates local to Austin, TXOur salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes a bonus plan, equity, benefits, and other opportunities at Ontic.
Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.Ontic Benefits & PerksCompetitive SalaryMedical, Vision & Dental Benefits401kStock OptionsHSA ContributionLearning StipendFlexible PTO PolicyQuarterly company ME (mental escape) daysGenerous Parental Leave policyHome Office StipendMobile Phone ReimbursementHome Internet Reimbursement for Remote EmployeesAnniversary & Milestone CelebrationsOntic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity.
We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law. All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.Apply for this job
