We all know every decision should be driven by data. But what about the data you don’t know? For years, the status quo in data aggregation has lacked visibility, moved slowly, and cost too much. Leaving organizations to make critical decisions, day after day, without the whole picture. Premise changes that.
Across 140 countries and counting, our technology connects communities of global smartphone users to source actionable data in real-time, cost- effectively, and with the visibility you need. So leaders inside organizations, non-profit agencies and governments can now make the best decisions under the best conditions.With Premise, organizations win. And communities win, too. People can earn more from their opinions and discoveries. They can influence their cities for the better. And, unlike other data sourcing methods out there, they can do it all with full transparency that the data they’re gathering is going to an organization that values it, and values them.Position SummaryPremise is growing, and we are looking to add as Customer Success Manager to our high performing team.
Our successful candidate is one who aspires to make every client a Premise advocate. This person is not only technically savvy, but our CSE will bring an experience navigating layers of detail and complexity to drive successful customer adoption, know the value we deliver to customers, be open to creative solutions and feel comfortable owning the customer experience with a goal towards increasing revenue year-over-year. In this position, you’ll be a key member of an outstanding customer success team in our Commercial sector, ensuring customers obtain quality insights, help create tools to do more and do it better, all with an eye to bigger and better.What You Will Do
- Be the face of Premise to a slice of our commercial customer portfolio
- Coordinate with cross-functional teams to ensure customer data delivery goes off without a hitch
- Report to management and leadership on customer health
- Hold monthly business reviews with your customers
- Manage the playbooks for your customers and track their impacts on customer health over time
- Keep an eye on risk for customer churn and impacts on recurring revenue
- Be creative in getting happy customers to become advocates
- Work with the Global Operations team to ensure Contributor engagement
- Use analytical, troubleshooting and problem solving skills to influence data-driven decisions to ensure customer success
