About
Extensiv:Extensiv is a pioneering technology leader dedicated to shaping the future of omnichannel fulfillment. With a vast network of over 1,500 connected third-party logistics providers (3PLs) and our comprehensive suite of cloud-native warehouse, order, and inventory management platforms, we empower modern merchants and brands to meet demand everywhere, offering unmatched flexibility and scalability without the need for disruptive platform migrations.Role Summary:As an Associate Customer Success Manager, you will be the frontline of Extensiv’s commitment to customer excellence.
You will play a pivotal role in ensuring our customers maximize the value of our software, guiding them through the resources to help make their Extensiv journey a positive one.Key Responsibilities:Inquiry Management: Address general customer inquiries Account Renewals: Manage the renewal process for customer accounts, utilizing tools such as SFDC and DocuSign.Account Upsells: Identify opportunities for upselling and enhance customer engagement through additionalExtensiv offerings.Support Escalation: Act as the primary contact for escalated support issues, coordinating with internal teams to resolve customer challenges efficiently.What You Bring:Communication Excellence: Exceptional communication and networking skills to build strong relationships with customers.Strategic Thinker: A strategic and analytical mindset to drive customer success and business growth.Customer Service Pro: Outstanding customer service skills to ensure customer satisfaction and loyalty.Adaptability: Quick learning abilities to stay ahead in a rapidly evolving product landscape.Leadership & Problem-Solving: Strong leadership to spearhead customer success initiatives and problem-solving skills to overcome customer challenges.Organization and Project Management Skills: Large number of accounts managed in a team atmosphere requires strict organization and the ability to manage many projects at once.Continuous Improvement: A keen eye for improvement and a strong desire to grow within our dynamic organization.Bonus Points:Experience in logistics, e-commerce, or warehousing industries.Proficiency with customer success platforms like Gainsight, Catalyst, Totango, or ClientSuccess.Formal Customer Success and/or Account Management experience.Our Culture:At Extensiv, we cherish team players who strive for excellence and authenticity.
We’re committed to creating an environment where you can make an impact, shoulder responsibilities, and grow professionally—all while being part of a supportive and high-achieving team.Our Commitment to Work-Life Balance:Generous and flexible paid time off plan.Summer Fridays and meeting-free Wednesday afternoons.Comprehensive paid parental leave policy.Active employee resource groups.Choice of medical plans from top providers, including Kaiser and Cigna.An inclusive employee equity program.Extensiv strives to provide competitive market-informed compensation based on a candidate's knowledge, skills, and experience.
The salary range for this position is $58,600 to $75,325 before commission. Exact compensation may vary based on skills, experience, and location.
