About Extend:
Extend is modernizing the $100 billion-per-year protection plan industry using cutting-edge technology and top-notch customer service. Our technology-forward omnichannel and API-first solution allows any merchant to offer protection plans, both online and in store, while also providing a merchant's end customers with a vastly improved and modern support experience that eliminates many of the issues customers face today with legacy underwriters. More recently, Extend also launched a shipping protection solution, covering consumers in the case of lost, damaged or stolen packages.
This is further expanding the company’s addressable market and value creation for merchants.We are a venture-backed startup in downtown San Francisco led by founders who have previously had multiple successful exits. Extend simplifies the technology stack for the product and shipping protection industries.
What You'll Do:
- Lead new program launch strategy + ongoing growth optimization for Extend’s largest omnichannel merchants
- Develop and lead the growth and merchant relationship management strategy for each strategic relationship you manage
- Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth
- Perform quarterly business reviews with internal and external executive leadership at Fortune 500 retailers and brands
- Drive go-to-market strategies and adoption of new product features across your book of business
- Manage promotional strategy and marketing development budgets.
- Collaborate with cross functional leaders (Risk, Analytics, Marketing) to support merchant growth
- Author long-term business plans, thinking at a deeply strategic level about optimization and growth.
What We're Looking For:
- Bachelor’s degree with 3-5 years experience in a dynamic startup environment and/or Big 4 management consulting experience
- Exceptional written and oral communication skills, with a proven ability to collaborate across all organizational levels.
- You have a talent for breaking down complex problems and can translate high-level goals into relevant and actionable plans.
- In-depth understanding of value drivers in revenue share business models
- Experience collaborating with C-Level executives both internally and externally
- Excellent business acumen, presentation skills, sound decision-making abilities, and strong analytical skills in a fast-paced setting for individual and team success
- Enthusiastic and creative leader with the ability to inspire others
- Proven experience in project and program management, with a strong understanding of key concepts such as phases, plans, deliverables, scope, and tasks, all aligned with team goals
- Experience with eCommerce, FinTech, and analytics Reporting tools (Tableau, Snowflake, Salesforce, Shopify, SFRA, etc.) is a plus
- Ability to manage and influence effectively through persuasion, negotiation, and consensus-building
Estimated Pay Range: $140,000 per year OTE**The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, work location and job-related knowledge, skills and experience.Travel: Estimated 15-20% travel to client sites and other locations as needed
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Very generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
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