Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.
Our vision is care that enables everyone to achieve their best health. So, we’re creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives – taking full financial accountability for clinical outcomes and the total cost of care across rural counties.As a public benefit corporation and Certified B Corp™, Homeward’s mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy.
Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.Homeward is co-founded by a leadership team that defined and delivered Livongo’s products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.
The Opportunity
Join us in tackling healthcare for rural America! We’re seeking a Senior Manager, Implementation Operations who is passionate about having a positive societal impact, and for using technology for good – solving issues of health inequity for communities that have been perennially underserved.
As we expand our reach and impact in rural America, we seek an experienced Implementation Manager to lead our large-scale growth initiatives. This role is critical in managing the deployment and effective integration of our healthcare services across new and existing markets. You will be responsible for a variety of tasks both internally and externally as we scale our operations to accommodate growth. This position bridges the gap between contract execution and partnership launch, ensuring that initiatives are completed on time and meet predefined objectives.
This role is a part of the Central Operations team and will report directly to the Vice President of Central Operations.Expectation to meet regularly with both internal and external key stakeholders to drive progress towards successful partnership implementation. Essential to demonstrate strong organizational and technical skills, extreme attention to detail, with the ability to juggle multiple priorities/deadlines and address creative solutions to unique challenges.
What you’ll do:
- Build the foundation and playbook that drives operational efficiency, reliability, process excellence, and growth readiness across multiple markets
- Partner with cross-functional decision makers and stakeholders (i.e. Market President, SVP, Value-Based Care Strategy and Contracting, Head of Revenue Operations, and VP, Provider Development) to develop innovative implementation plans and strategies for the purpose of setting new payor partnerships up for success across various initiatives.
- In partnership with VP, Operations, identify potential risks in implementation processes and develop mitigation strategies to ensure smooth deployment across markets.
- Partner with in-market teams to tailor, deploy, monitor, and iterate on solutions that are responsive to the local market dynamics and context
- Lead implementation workstreams and status meetings, including but not limited to payor relationship, operational readiness, data and analytics, solution development, provider engagement, and member engagement
- Serve as the primary liaison between internal teams, external partners, and payors. Ensure all stakeholders are aligned with project goals and timelines.
- Apply a deep understanding of the federal- and state-level regulatory landscape to ensure all implementation activities comply with regulatory standards and align with best practices in rural value based care.
What you bring:
- 5+ years of experience in project management or implementation roles within the healthcare sector, preferably in rural healthcare settings.
- Proven track record of managing large-scale projects and leading teams to successful outcomes.
- Strong understanding of the healthcare industry, particularly value-based care models and payor relationships.
- Excellent leadership, communication, and interpersonal skills
- Ability to work in a dynamic and fast-paced environment
- Competency in project management software and tools
Bonus Points:
- Experience in a high-growth, rapidly-scaling organization
- Experience with technology-enabled provider models
What Shapes Our Company:
- Deep commitment to one another, the people and communities we serve, and to care that enables everyone to achieve their best health
- Compassion and empathy
- Curiosity and an eagerness to listen
- Drive to deliver high-quality experiences, clinical care, and cost-effectiveness
- Strong focus on the sustainability of our business and scalability of our services to maximize our reach and impact
- Nurturing a diverse workforce, with a wide range of backgrounds, experiences, and points of view
- Taking our mission and business seriously, but not taking ourselves too seriously– having fun as we build!
Benefits:
- Competitive salary, equity grant, generous paid time off
- Comprehensive benefits package including medical, dental & vision insurance with 100% of monthly premium covered for employees
- Company-sponsored 401k plan
- Flexible working arrangement
Salary: $130,000 - $155,000 annually. Salary is based on qualifications, experience, skillset, and location.At Homeward, a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.Homeward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
